1st Line Support Engineer

2 weeks ago

Milton Keynes, United Kingdom Corriculo Ltd Full time

**1st Line Support Engineer / Service Desk Engineer, Helpdesk**

Joining this established and highly successful company just outside of Aylesbury, the 1st Line Support Engineer / Service Desk Engineer role is a fantastic opportunity for somebody looking to progress their career in a company who make a real difference.

**The Role**

The 1st Line Support Engineer / Service Desk Engineer will provide support at an excellent standard throughout the company. Being the first point person to manage initial triage and assign JIRA tickets, the 1st Line Support Engineer / Service Desk Engineerwill get the opportunity to work across a wide range of hardware and software, troubleshooting issues across all types of devices.

Actively encouraging training and development, this is an excellent opportunity for a 1st Line Support Engineer / Service Desk Engineer looking to take the next step in their career.

**The Company**

Providing market-leading companies with real-time data, the 1st Line Support Engineer / Service Desk Engineer will join a company helping their clients make business critical decisions across a vast and growing range of industries.

With their vital work being used to make key decisions throughout Europe, and with plans to expand to the US, the 1st Line Support Engineer / Service Desk Engineer has an excellent opportunity to join an already thriving company, with a great working environment,and whose success is only set to grow.

**What’s Required?**

Whilst enthusiasm and the ability to provide a highly personable service are key, it is hoped that the successful 1st Line Support Engineer / Service Desk Engineer technical experience and abilities will include:

- Proven experience in a similar role and looking to step into a 2nd line position
- Prior experience with a support ticketing system and ideally with JIRA
- Strong understanding of ITIL
- Solid experience with desktop hardware, including troubleshooting
- An excellent team player and an eagerness to learn

**What Next?**

**1st Line Support Engineer / Service Desk Engineer, Helpdesk**

Corriculo Ltd acts as an employment agency and an employment business.

INDHIGH

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