Sr Agile Project Manager to help migrate seven contact centers to a new cloud based contact center solution
1 week ago
Our valued public sector client is seeking a Senior Agile Project Manager to help migrate seven contact centers to a new cloud based contact center solution.These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October and will not be renewed. Due to the complexity of the migrations, and project management maturity level and skillset, CPD requires the expertise of multiple Project Managers, dedicated to the various sub-projects within the workstream: Knowledge Management (KM), Identity Service Access Management (iSAMS), Contact Centre as a Solution (CCaaS), Workload Management (WLM), Workforce Management (WFM), and Skills Repository.Tasks include:Collaborate with internal team members and CPD project teams and ensure that clients and stakeholder relationships are coordinated and managed to achieve the identified CPD projects objectivesManage project scope, including defining requirements, prioritizing features, and managing change requestsEffectively manage stakeholders, including customers, business owners, and team members during project meetingsLead and upskill project teams using strong experience in Agile methodologies like Scrum, Kanban, or a hybrid approachUsing project management best practices and established Programme standards, processes and tools, develop, plan, analyze, control, evaluate and prioritize deliverables and requirements for the CPD projects within scheduled time, cost and scope parametersMust Haves:Understanding of SAFe principles including SAFe roles and responsibilities Experience with Lean Portfolio Management and Value Stream Mapping Business transformation Projects with a value of 10 MillionValid PMPPost secondary Education in ITEnhanced ReliabilityNice to Haves: Valid SAFe Certification
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Contact Center Account Executive
2 weeks ago
London, United Kingdom Twilio Full time**Flex Account Executive**: at Twilio (View all jobs) **See yourself at Twilio**: Join the team as our next Twilio Flex Account Executive! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We...
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Zoom Contact Center Sales Specialist
2 days ago
London, United Kingdom Zoom Full timeWhat you can expect As an Account Executive, your task is to sell our CX platform to companies with 1000+ employees. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty. About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering...
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Solution Architect
2 weeks ago
London, United Kingdom Technopride Ltd Full timeJob Title: Solutions Architect Location: London (Hybrid)Role Overview We are seeking a highly skilled Solutions / Lead Architect with deep expertise in enterprise voice solutions. This role involves end-to-end project management solution design and implementation of advanced voice platforms including IVR cloud-based contact centers and intelligent call...
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Contact Center Team Leader
2 days ago
London, United Kingdom Home Made Full time**Contact Center Team Leader | Home Made** * Working with us: * Our Sales Development team is expanding and we're looking to bring in a team leader to work in partnership with the Contact Center Manager to effectively manage the team. This role will play a vital role in training, coaching, quality review, recruitment and project work focusing on process...
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Greater London, United Kingdom Amazon Full timeMainframe Migration Delivery Consultant, ProServe Mainframe Center of Excellence Job ID: 3123631 | AWS EMEA SARL (France Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant – Mainframe Migration to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers...
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London, United Kingdom Amazon Web Services (AWS) Full timeMainframe Migration Delivery Consultant, ProServe Mainframe Center of ExcellenceJoin to apply for the Mainframe Migration Delivery Consultant, ProServe Mainframe Center of Excellence role at Amazon Web Services (AWS)Mainframe Migration Delivery Consultant, ProServe Mainframe Center of Excellence3 days ago Be among the first 25 applicantsJoin to apply for the...
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Call and Contact Center Jobs
1 week ago
Greater London, United Kingdom ContactCenterWorld Full timeCall and Contact Center Jobs - Staff Software Engineer Company: Dialpad Location: London, England, United Kingdom Posted: Wednesday, November 26, 2025 Your role As a Staff Software Engineer, you’ll own the Workforce Management product domain area and play a key leadership role in designing, building, and scaling our products and cloud infrastructure....
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Zoom Cx
1 week ago
London, United Kingdom Zoom Full timeWhat you can expect At Zoom, we’re reimagining customer experience—human-centered, AI-enabled, and future-ready. As a Zoom CX Specialist, you’ll help drive growth of our CX Platform, including Contact Center, Virtual Agent, and Workforce Engagement solutions, across the UK and beyond. You’ll partner with teams and channel leaders to shape strategy,...
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Greater London, United Kingdom Amazon Full timeSenior Mainframe Migration Consultant, ProServe Mainframe Center of Excellence Job ID: 3046927 | AWS EMEA SARL (Spain Branch) - G84 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant – Mainframe Migration to join our team at Amazon Web Services (AWS). In this role, you'll work closely with...
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Contact Center Team Leader
4 days ago
London, United Kingdom Brook Street UK Full timeBrook Street is working with a client that is seeking a Contact Center Team Leader on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team. Main duties: To lead team taking inbound calls to arrange bookings. To make occasional outbound calls as required. To support team development on calls & training. To...
