Workforce Planning Manager

2 days ago

Leicester, United Kingdom Portfolio Group Full time

Job Start Date: ASAP Reporting to the Head of Development and Demand, you’ll leverage your analytical skills and organisational prowess to enhance departmental efficiency and employee experience Leading a team of first response/resource planners, you’ll ensure top-notch service for our clients, manage performance, and identify training needs You’ll play a pivotal role in planning, scoping, and executing key projects to boost operational efficiency and service delivery – want to know more? Day to Day * Lead projects from inception to completion, collaborating with senior leadership on updates. * Continuously improve and streamline internal protocols. * Use scheduling systems to ensure optimal staff availability and reduce abandoned calls. * Oversee holidays, absences, shifts, and cover plans, ensuring seamless operations. * Provide exceptional service, managing a high volume of inbound calls and setting appropriate actions. * Train and lead the Workforce Planning and Demand team, ensuring all tasks are completed efficiently. * Handle HR tasks, manage records, and ensure accurate data entry. * Assist in generating daily, weekly, monthly, and quarterly reports. YOU? * Ability to think outside the box and take initiative. * Drive and support your team to achieve peak performance. * Thrive in a fast-paced, dynamic environment. * Prioritize effectively and manage your time well. * Highly organized with a pragmatic approach. * Strong communication and interpersonal skills. * High level of reliability and discretion. * Proficient in Microsoft Office and other relevant technologies. 47939CC INDHIN

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