2nd Line Support Analyst

4 hours ago

Ipswich, United Kingdom Jago Consultants Full time

Job Description2nd Line Support Technician required. My client are experts in corporate IT Support, providing managed IT services to small and medium sized businesses throughout the East of England and Greater London. They specialise in providing first class service on a full range of practical IT solutions in a clear and precise way.  They are now looking for an experienced 2nd Line Support Technician to join their team based in Ipswich. The successful candidate must have a full UK driving license as you will need to complete regular site visits for customers.  This is a great opportunity to hone and develop your IT skills. If you have a thirst or knowledge, then the sky is your limit for your professional and personal growth. You will have the opportunity to work on various client infrastructures and networks, and progress into a 3rd line role.  Position Overview  Troubleshoot and respond to 2nd line IT Support escalations via the Zendesk Work with the Technical Director, Service Manager and 1st & 3rd Line Teams Implement solutions to improve the IT estate of our clients Implement solutions for internal projects to help us deliver super service Continuously improve knowledge and understanding across the various software & hardware technologies supported by the team.  Travel to customer sites when required.  Configure and resolve issues with O365, Windows computers, Servers and MACs. Network troubleshooting  Position Requirements  Prior experience with a 2nd Line Technical position Full UK driving license IT related A level, NVQ, Btec or Degree – Beneficial  Microsoft Certification – Beneficial  Ability to problem solve within a technical environment Strong communication and customer service skills Position Remuneration Monday to Friday Salary £24,000 – £27,000 DOE 25 days holiday including bank holiday Pension Scheme Parking Career progression 

  • IT Support Analyst

    2 days ago

    Ipswich, United Kingdom Redline Group Ltd Full time

    Are you looking for a fantastic IT Support Analyst - 1st / 2nd Line job in Ipswich, Suffolk? My client is a well-established, successful, profitable organisation. Due to expansion, they currently require an IT Support Analyst - 1st / 2nd Line to join theirbusiness. The main responsibilities of the IT Support Analyst - 1st / 2nd Line will include: - 1st and...

  • 3rd Line Analyst

    1 week ago

    Ipswich, United Kingdom East of England Co-op Full time

    Job Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000 – £50,000 per annumHours: Full-time, Monday to Friday, 37.5 hours per weekContract Type: Permanent, Hybrid working, minimum 3 days per week in the officeReporting to: Technical Support LeaderTeam: Technology (IT)About the RoleAre you an experienced technical expert ready...

  • 3rd Line Analyst

    7 days ago

    Ipswich, United Kingdom East of England Co-op Full time

    Job Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000 – £50,000 per annumHours: Full-time, Monday to Friday, 37.5 hours per weekContract Type: Permanent, Hybrid working, minimum 3 days per week in the officeReporting to: Technical Support LeaderTeam: Technology (IT)About the RoleAre you an experienced technical expert ready...

  • 3rd Line Analyst

    6 days ago

    Ipswich, United Kingdom East of England Co-op Full time

    Job Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000 – £50,000 per annumHours: Full-time, Monday to Friday, 37.5 hours per weekContract Type: Permanent, Hybrid working, minimum 3 days per week in the officeReporting to: Technical Support LeaderTeam: Technology (IT)About the RoleAre you an experienced technical expert ready...

  • 3rd Line Analyst

    1 week ago

    Ipswich, United Kingdom East of England Co-op Full time

    Get AI-powered advice on this job and more exclusive features. East of England Co-op provided pay range This range is provided by East of England Co-op. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000...

  • 3rd Line Analyst

    5 days ago

    Ipswich, Suffolk, United Kingdom East of England Co-op Full time

    Job Title: 3rd Line Analyst Location: Wherstead Park, Ipswich, Suffolk Salary: £49,000 – £50,000 per annum Hours: Full-time, Monday to Friday, 37.5 hours per week Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office Reporting to: Technical Support Leader Team: Technology (IT) About the Role Are you an experienced technical...

  • 3rd Line Analyst

    6 days ago

    Ipswich, Suffolk, United Kingdom East of England Co-op Full time

    Job Title: 3rd Line Analyst Location: Wherstead Park, Ipswich, Suffolk Salary: £49,000 – £50,000 per annum Hours: Full-time, Monday to Friday, 37.5 hours per week Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office Reporting to: Technical Support Leader Team: Technology (IT) About the Role Are you an experienced technical...

  • 2nd Line IT Engineer

    1 week ago

    Ipswich, United Kingdom University of Suffolk Full time

    A regional university in Ipswich is seeking a skilled 2nd Line Technical Engineer to support its IT infrastructure. This role requires expertise in technical support, problem-solving abilities, and a customer-oriented approach. Responsibilities include resolving complex issues, maintaining digital services, and collaborating with various teams to enhance...

  • 2nd Line Technical Engineer

    1 week ago

    Ipswich, United Kingdom University of Suffolk Full time

    Permanent, full time, 37 hours per week (1.0 FTE) Band 4 - £33,002 to £36,636 per annum About The Post As part of the Digital and IT Directorate, the 2nd Line Technical Engineer will primarily support the School of Business, Arts, Social Sciences and Technology IT infrastructure, acting as a key escalation point for complex technical issues and ensuring...

  • 3rd Line IT Support

    1 week ago

    Ipswich, United Kingdom Pure Resourcing Solutions Full time

    We are very pleased to be working with a managed service provider based in Ipswich looking to employ an experienced 3rd Line IT Support Engineer. You will be working in a team of engineers being managed by engineers so it has a real team environment withoutunrealistic expectations. **What is the job?**: - Ensure that the 1st and 2nd line engineers are...