3rd Line Analyst
6 days ago
Job Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000 – £50,000 per annumHours: Full-time, Monday to Friday, 37.5 hours per weekContract Type: Permanent, Hybrid working, minimum 3 days per week in the officeReporting to: Technical Support LeaderTeam: Technology (IT)About the RoleAre you an experienced technical expert ready to take the lead on complex IT issues? We’re looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op.In this key role, you’ll act as the final escalation point for advanced technical incidents, ensuring our systems remain secure, stable, and high performing. From diagnosing critical issues to implementing new technologies, you’ll play a major part in strengthening our IT infrastructure and supporting colleagues across the business.Based at our Wherstead Park office, with hybrid working available, you’ll work collaboratively with Service Desk, 2nd Line teams, and project stakeholders to keep our technology running smoothly and efficiently.If you're analytical, solutions-focused, and passionate about delivering excellent IT service, we’d love to hear from you.What You’ll Be Doing • Serve as the technical escalation point for complex IT incidents and system issues. • Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes. • Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure. • Monitor system performance proactively, identifying opportunities to enhance reliability and resilience. • Support wider IT projects with specialist technical expertise on new technologies and solutions. • Collaborate with Service Desk and 2nd Line Analysts to share knowledge and strengthen team capability. • Ensure SLA compliance and timely resolution of escalated tickets. • Develop and maintain accurate technical documentation, processes, and troubleshooting guides. • Stay up to date with emerging technologies and industry best practices.What You’ll NeedEssential • Proven experience supporting IT at a 2nd/3rd line level. • Strong technical expertise in infrastructure, servers, networking, and security. • Solid understanding of cyber security principles and best practices. • Excellent problem-solving skills with the ability to diagnose complex technical issues. • Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment. • Flexibility to support out-of-hours (any time day or night) incidents on a 4-week rota basis.Desirable • Knowledge of SaaS, hosting, or cloud computing. • Experience with scripting tools such as PowerShell, SQL, Linux or command-line interfaces. • Full clean driving licence.Technical Strengths • Active Directory, Azure AD, Group Policy, Windows Server • Virtualisation, SAN, enterprise backup • Patch management, software deployment • DNS, routing, VPN, MDR AV, next-gen firewalls, IT security, email securityWhy Join Us?At the East of England Co-op, you’ll be part of a purpose-driven organisation that values innovation, collaboration, and community. As a 3rd Line Analyst, you’ll have a direct impact on how our colleagues work and how we support the communities we serve.We offer a competitive salary, hybrid working, opportunities for development, and the chance to work with modern technologies in a supportive team environment.Apply now to help shape a resilient and future-ready IT landscape.
-
3rd Line Analyst
7 days ago
Ipswich, United Kingdom East of England Co-op Full timeJob Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000 – £50,000 per annumHours: Full-time, Monday to Friday, 37.5 hours per weekContract Type: Permanent, Hybrid working, minimum 3 days per week in the officeReporting to: Technical Support LeaderTeam: Technology (IT)About the RoleAre you an experienced technical expert ready...
-
3rd Line Analyst
1 week ago
Ipswich, United Kingdom East of England Co-op Full timeJob Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000 – £50,000 per annumHours: Full-time, Monday to Friday, 37.5 hours per weekContract Type: Permanent, Hybrid working, minimum 3 days per week in the officeReporting to: Technical Support LeaderTeam: Technology (IT)About the RoleAre you an experienced technical expert ready...
-
3rd Line Analyst
1 week ago
Ipswich, United Kingdom East of England Co-op Full timeGet AI-powered advice on this job and more exclusive features. East of England Co-op provided pay range This range is provided by East of England Co-op. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: 3rd Line AnalystLocation: Wherstead Park, Ipswich, SuffolkSalary: £49,000...
-
3rd Line Analyst
6 days ago
Ipswich, Suffolk, United Kingdom East of England Co-op Full timeJob Title: 3rd Line Analyst Location: Wherstead Park, Ipswich, Suffolk Salary: £49,000 – £50,000 per annum Hours: Full-time, Monday to Friday, 37.5 hours per week Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office Reporting to: Technical Support Leader Team: Technology (IT) About the Role Are you an experienced technical...
-
3rd Line Analyst
6 days ago
Ipswich, Suffolk, United Kingdom East of England Co-op Full timeJob Title: 3rd Line Analyst Location: Wherstead Park, Ipswich, Suffolk Salary: £49,000 – £50,000 per annum Hours: Full-time, Monday to Friday, 37.5 hours per week Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office Reporting to: Technical Support Leader Team: Technology (IT) About the Role Are you an experienced technical...
-
Senior 3rd Line IT Analyst
1 week ago
Ipswich, United Kingdom East of England Co-op Full timeA regional cooperative in Ipswich is seeking an experienced 3rd Line Analyst to lead IT support and maintain system stability. You will act as a technical escalation point, resolve complex issues, and collaborate closely with other teams. Strong experience in IT infrastructure and security is essential. This full-time role offers a competitive salary and...
-
3rd Line IT Support
1 week ago
Ipswich, United Kingdom Pure Resourcing Solutions Full timeWe are very pleased to be working with a managed service provider based in Ipswich looking to employ an experienced 3rd Line IT Support Engineer. You will be working in a team of engineers being managed by engineers so it has a real team environment withoutunrealistic expectations. **What is the job?**: - Ensure that the 1st and 2nd line engineers are...
-
3rd Line IT Support
4 days ago
Ipswich, United Kingdom Pure Resourcing Solutions Full timeWe are working with a market leading progressive business looking for a 3rd Line IT Support Engineer. You will be an escalation point and point of contact for the members of the service desk and other areas of the business. This is a great time to jointhe business who have invested heavily on technology over the past 5 years and have some great plans going...
-
Analyst Remote
6 days ago
Ipswich, Suffolk, United Kingdom East of England Co-op Full timeJob Title: 3rd Line Analyst Hours: Full-time, Monday to Friday, 37.5 hours per week Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office Technical Support Leader Team: Technology (IT) We’re looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op. Based at our Wherstead Park...
-
Analyst Remote
6 days ago
Ipswich, Suffolk, United Kingdom East of England Co-op Full timeJob Title: 3rd Line Analyst Hours: Full-time, Monday to Friday, 37.5 hours per week Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office Technical Support Leader Team: Technology (IT) We’re looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op. Based at our Wherstead Park...
