Analyst Remote

6 days ago

Ipswich Suffolk, United Kingdom East of England Co-op Full time

Job Title: 3rd Line Analyst
Hours: Full-time, Monday to Friday, 37.5 hours per week
Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office
Technical Support Leader
Team: Technology (IT)
We’re looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op.
Based at our Wherstead Park office, with hybrid working available, you’ll work collaboratively with Service Desk, 2nd Line teams, and project stakeholders to keep our technology running smoothly and efficiently.
Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes. • Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure. • Monitor system performance proactively, identifying opportunities to enhance reliability and resilience. • Support wider IT projects with specialist technical expertise on new technologies and solutions. • Collaborate with Service Desk and 2nd Line Analysts to share knowledge and strengthen team capability. • Strong technical expertise in infrastructure, servers, networking, and security. • Flexibility to support out-of-hours (any time day or night) incidents on a 4-week rota basis.
Experience with scripting tools such as PowerShell, SQL, Linux or command-line interfaces. • Full clean driving licence.
Technical Strengths • Active Directory, Azure AD, Group Policy, Windows Server • Virtualisation, SAN, enterprise backup • Patch management, software deployment • DNS, routing, VPN, MDR AV, next-gen firewalls, IT security, email security
At the East of England Co-op, you’ll be part of a purpose-driven organisation that values innovation, collaboration, and community. As a 3rd Line Analyst, you’ll have a direct impact on how our colleagues work and how we support the communities we serve.
We offer a competitive salary, hybrid working, opportunities for development, and the chance to work with modern technologies in a supportive team environment.
Apply now to help shape a resilient and future-ready IT landscape.

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