Head of IT Service Delivery
2 days ago
Our client is currently seeking a Head of IT Service Delivery on a 6 month contract. The Head of IT Service Delivery will support the CTO in the overall management of the Technology function; owning the co-ordination of all service activity for shared services, ensuring delivery against SLA’s within budgetary constraints and continuously improving the processes and structures to ensure alignment to strategic goals and the appropriate regulatory frameworks. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Head of IT Service Delivery Day-to-day management of the delivery of shared services, providing a quality management wrapper Management escalation point and an appropriate counsel for issues. Governance of service delivery operating model and policy requirements. Maintaining relationships with key stakeholders to support expectation management, proactively seeking to remediate mis-aligned expectations. Develop and implement shared service specific service delivery sub-strategies that support the Technology Service Delivery strategy and align with objectives and regulatory requirements. Manage any major 3rd party outsourcer ensuring SME availability Own the overall responsibility for the delivery of shared Technology services to stakeholders through regular proactive engagement, ensuring continued buy in, transparency of decision making and evangelising the continued value of the Service Delivery capabilities. Ensure that board reporting is transparent, accurate and positively reflected with the appropriate attention to stakeholder viewpoints. Retain oversight of Problem, Incident and Service Request fulfillment ensuring that KPI’s are achieved, reported and expectations are met (or exceeded) Key Experience for the Head of IT Service Delivery Substantial experience of transforming and managing significant IT services in a large organisation At least 7 years’ experience in the IT industry. Experience of delivering ICT strategy/delivery. Experience managing complex ITIL environments and/or ITIL transformation projects. Experience of managing budgets greater than £1m Experience of joint procurement, market testing and outsourcing as well as negotiating quality, cost-effective services Experience of successfully implementing an IT strategy through business planning. Evidence of contribution to major transformation and building teams at a time of change and uncertainty. Please apply as directed
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Head of IT Service Delivery
2 weeks ago
West Malling, United Kingdom Clearwater People Solutions Full time £150 - £200Our client is currently seeking a Head of IT Service Delivery on a 6 month contract. The Head of IT Service Delivery will support the CTO in the overall management of the Technology function; owning the co-ordination of all service activity for shared services, ensuring delivery against SLA’s within budgetary constraints and continuously improving the...
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Head of IT Service Delivery
5 days ago
West Malling, United Kingdom Clearwater People Solutions Full time £150 - £200Our client is currently seeking a Head of IT Service Delivery on a 6 month contract. The Head of IT Service Delivery will support the CTO in the overall management of the Technology function; owning the co-ordination of all service activity for shared services, ensuring delivery against SLA’s within budgetary constraints and continuously improving the...
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Head of IT
2 weeks ago
West Malling, United Kingdom Pearson Whiffin IT Full time**Head of IT - 6 Months - Hybrid Working - Inside IR35** We are looking for a Head of IT, initially for 6 months to lead the IT Function, including service delivery. You will be managing teams, ensuring project delivery, managing budget and making sure everything aligns with their operating model. - Line and functionally manage the IT Service Delivery...
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Head of Technical Projects
2 weeks ago
West Malling, United Kingdom Pearson Whiffin IT & Digital Full timeHead of Technology – Transformational Change | Budget & People Leadership | Agile & Waterfall Are you a strategic, forward-thinking technology leader ready to drive large-scale transformation? We’re looking for a Head of Technology to shape technology vision, lead high-performing teams, and deliver major change programmes. As the Head of Technology, you...
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Head of Portfolio Delivery
2 weeks ago
West Malling, United Kingdom Clearwater People Solutions Full timeOur client has an exciting opportunity for a Head of Portfolio Delivery to join their growing team. Reporting to the CTO, the Head of Portfolio Delivery will oversee a portfolio of inflight and pipeline projects, ensuring strategic alignment, effective resource allocation, and the delivery of genuine business value. This is a leadership role where you'll act...
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Head of Portfolio Delivery
1 week ago
West Malling, United Kingdom Clearwater People Solutions Full timeOur client has an exciting opportunity for a Head of Portfolio Delivery to join their growing team. Reporting to the CTO, the Head of Portfolio Delivery will oversee a portfolio of inflight and pipeline projects, ensuring strategic alignment, effective resource allocation, and the delivery of genuine business value. This is a leadership role where you'll act...
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Head of Portfolio Delivery
1 week ago
West Malling, United Kingdom Clearwater People Solutions Ltd Full timeOur client has an exciting opportunity for a Head of Portfolio Delivery to join their growing team. Reporting to the CTO, the Head of Portfolio Delivery will oversee a portfolio of inflight and pipeline projects, ensuring strategic alignment, effective resource allocation, and the delivery of genuine business value. This is a leadership role where you'll act...
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Head of Technical Projects
1 week ago
West Malling, United Kingdom Pearson Whiffin IT & Digital Full timeHead of Technical Projects We are seeking an experienced and forward-thinking Head of Technical Projects to lead a portfolio of technology initiatives, ensuring they are delivered on time, on budget, and to the highest operational standards. This is a key leadership role overseeing cross-functional project teams, driving ITIL-aligned service excellence, and...
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Head of IT Service Delivery
2 weeks ago
East Malling, United Kingdom IOVENDO Full timeHead of IT Service Delivery About The Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers...
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Head of IT Service Delivery
2 weeks ago
East Malling, United Kingdom IOVENDO Full time £150 - £200Head of IT Service DeliveryFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.About The RoleWe are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT...
