Current jobs related to Lead Customer Operations Manager - Wythenshawe, Manchester - Royal Mail
-
Manufacturing Operations Supervisor
3 days ago
Wythenshawe, Manchester, United Kingdom Robert Walters UK Full timeA fantastic opportunity, based in South Manchester, for someone with a strong background in manufacturing leadership and continuous improvement.I'm working with a well-known manufacturer of medical and diagnostic devices, who are looking to recruit a Manufacturing Supervisor who is passionate about Continuous Improvement and operational excellence. This role...
-
Store Manager
2 weeks ago
Wythenshawe, Manchester, United Kingdom TN United Kingdom Full timeStore Manager - Manchester Airport (40 hours), WythenshaweClient: RitualsLocation: Wythenshawe, United KingdomJob Category: RetailEU work permit required: YesJob Reference: c0e8d5f5f606Job Views: 3Posted: 11.03.2025Expiry Date: 25.04.2025Job Description:As Store Manager, your focus is on creating an unforgettable customer experience and helping your team to...
-
Deputy Manager
3 weeks ago
Wythenshawe, Manchester, United Kingdom Sodexo Full timeJob DescriptionYou care for our patients. We care for your career.As a Deputy Manager - Domestic Services based at Wythenshawe Hospital, you are a passionate leader, supporting excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience. Your role plays a key part in maintaining high standards of food...
-
Freight Forwarder
19 hours ago
Wythenshawe, Manchester, United Kingdom Fast Logistics Full timeJob Title: Freight ForwarderLocation: M22 5WB, Manchester.About Fast Logistics UK:Fast Logistics UK, part of the Fast Logistics Group, is a leading global logistics provider with offices across key international markets, including the UAE, India, China, Turkey, KSA, Oman, and Nigeria. As members of industry-leading organizations such as IATA & BIFFA & Global...
-
Part Time Clinical Lead
3 weeks ago
Wythenshawe, Manchester, United Kingdom Search Part timeAre you an experienced nurse with management and supervisory experience looking for a part time and more flexible opportunity?We're looking for an experienced and supportive clinician to provide support, advice and guidance to a team of nurses working across three small learning disabilities services in South Manchester and Trafford in 18 hours over 2-2.5...
-
Part Time Clinical Lead
5 hours ago
Wythenshawe, Manchester, United Kingdom Search Part timeAre you an experienced nurse with management and supervisory experience looking for a part time and more flexible opportunity?We're looking for an experienced and supportive clinician to provide support, advice and guidance to a team of nurses working across three small learning disabilities services in South Manchester and Trafford in 18 hours over 2-2.5...
-
Part-time Bookkeeper/Office Manager
7 days ago
Wythenshawe, Manchester, United Kingdom Forrest Recruitment Full timeJob Overview Sale £15.30 – £17.95 per hour (30 hours) ** 30 hours either as a 4 days per week or spread across five days ** A leading business based in the heart of Sale, Greater Manchester are seeking a proven Bookkeeper/Office Manager, working in a friendly and dynamic team who value working together, this is a varied Finance and Office...
-
Insurance Advisor
4 days ago
Wythenshawe, Manchester, United Kingdom Fintelligent Search Full timeAre you passionate about making insurance simple and accessible? Our client is looking for an enthusiastic Insurance Advisor to join their innovative team. This is a fantastic opportunity to work with a company that prides itself on providing easy-to-understand, jargon-free insurance solutions.With a competitive salary of £25,000 per year and uncapped...
-
Escalator Repair Engineer
2 weeks ago
Wythenshawe, Manchester, United Kingdom thyssenkrupp Elevator Full timeTK Elevator UK Ltd — Wythenshawe, England, United KingdomThe CompanyWe are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide...
-
Matron - Respiratory Directorate
7 days ago
Wythenshawe, Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeWe have vacancies in the following sectorsSelect below to see the jobs in that sectorAn exciting opportunity has arisen for a Band 8a matron to join the existing senior nursing leadership team within the Respiratory Division at WTWA.We are looking for an exceptional leader who is experienced, innovative, and committed to excellence in all aspects of the...
-
Accounts Payable Assistant
18 hours ago
Wythenshawe, Manchester, United Kingdom hays-gcj-v4-pd-online Full timeYour newpanyOur client is looking for Accounts Payable Assistants to start immediately. They are a housing provider in South Manchester.Your new roleYou will be responsible for processing invoices,managing vendor accounts, and ensuring timely payments.Processinvoices and ensure timely paymentsManagevendor accounts and resolve any issuesReconcileaccounts...
-
Quality Engineer
2 days ago
Wythenshawe, Manchester, United Kingdom The Recruitment Fix Full timeToolroom Quality Engineer* £42,000 per annum plus overtime* 38 hour working week* Global Manufacturer* Progression Opportunities* Excellent BenefitsOur client is a global leading manufacturer who is looking for a Toolroom Quality Engineer to join their well-established team.As part of the Toolroom team, you will be responsible for all quality control...
-
Payroll Co-ordinator
7 days ago
Wythenshawe, Manchester, United Kingdom Forrest Recruitment Full timeJob Overview Wythenshawe c£28,000 Our client, a well-established company who are UK leading providers in their field, are expanding and are seeking a Payroll Administrator to join their busy team. Duties include: Processing end-to-end monthly payroll for 1000's staff Manual calculations Processing new starters and leavers, SMP, SSP, SAP and...
-
Principal Electrical Engineer
7 days ago
Wythenshawe, Manchester, United Kingdom Scantec Full timePrincipal Electrical Engineer - Oil & Gas | Nuclear | Power DistributionLocation: ManchesterSector: Oil & Gas | Nuclear | Power DistributionContract Type: ContractWe're looking for an experienced Principal Electrical Engineer to join a multi-disciplinary team delivering projects across the Oil & Gas, Nuclear, and Power Distribution sectors. From concept...
-
Senior Engineer
18 hours ago
Wythenshawe, Manchester, United Kingdom Morson Talent Full timeTitle: Senior EngineerDepartment: Instrumentation Engineering & DesignLocation: ManchesterDetermination: Can be LimitedThis role involves working in a multi-discipline team with several of our clients' engineers. All our engineers are supportive, team players and create a great working environment. The role will primarily support the lead engineer on a key...
-
Graduate Cover Supervisor
7 days ago
Wythenshawe, Manchester, United Kingdom Vision for Education Full timeAbout the role Unlock a New Chapter in your career – Join Vision for Education's Cover Supervisor Training Programme As a Cover Supervisor, you'll take the lead in guiding classes of around 30 students in the absence of the class teacher. Fear not, as you won't be expected to be a subject expert in every area Lessons will always be pre-planned, and...
Lead Customer Operations Manager
2 weeks ago
Job reference number 323068
Lead Customer Operations Manager
Min: £44,551 Mid: £49,006plus £2040 allowance potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent
Wythenshawe Delivery Office, Altrincham Road, Manchester, M22 9AA
At Royal Mail we deliver more.
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
Shift Patterns
Monday to Saturday with rotating day off hours between 06:48 - 15:00, Due to the nature of the role flexibility is required.
THE ROLE
As a Lead Customer Operations Manager, you'll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You'll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You'll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit's specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you'll also have full accountability for your Delivery team, you'll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU'LL GET
We're asking for a lot, but you'll get a lot in return. First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that's before we've even mentioned the great sense of pride you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We've been trusted by the nation for more than 500 years. You'll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion. You'll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Friday 28th March . Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-POST #RMG #DeliveryandCollections #LIMRT
