Medical Secretary

2 weeks ago


Salisbury, Wiltshire, United Kingdom Salisbury NHS Foundation Trust Full time

Job overview

An opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 3 Booking Coordinator.

The successful candidates will join the Booking Team and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including ERS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadlines, recent experience in administration is essential.

The post holder must have excellent verbal and written communication skills and experience in patient / customer contact. The department is busy but friendly and has a strong team working ethic, with staff needing to cross cover and support each other.

The department is open 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday. The post holder will be required to work full time hours, working 4 long days with a fixed day off. 

Main duties of the job

To provide an efficient and friendly booking service for our patients and clinical teams. Ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.

To be responsible for managing patients pathways whilst under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery and / or follow up appointments.

The coordinators are responsible for the management of the Consultant's and Nursing outpatient new, follow up and theatre waiting lists ensuring that patients are booked in a timely manner, identifying the need for and organising extra capacity as required and escalating any upcoming capacity issues that cannot be resolved.

To be responsible for the management of clinics, this includes processing cancellations for leave, short notice cancellations and slot utilisation whilst liaising with the clinical teams to discuss capacity and demand.

To manage and book Rapid Referral appointments and manage the national NHS electronic referral service. This includes administering the Referral Assessment Services, Appointment Slot Issues and all cancellations and DNA's through this system as well as through our local patient administration system Lorenzo.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of roles and responsibility.

Person specification

Education Qulaifications & Training

Essential criteria

GCSE grade C/4 in English Language and Maths

Desirable criteria

Basic IT qualification

Experience

Essential criteria

Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems Experience working in an administrative environment Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance

Desirable criteria

Experience in customer / patient contact Recent experience within the NHS

Knowledge & Skills

Essential criteria

Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.

Desirable criteria

Existing knowledge of patient administration processes used within the NHS Existing knowledge of NHS policies and procedures

We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-

Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years An additional day's leave to celebrate your birthday (after 12 months) Access to a career average revalued earnings pension scheme Life assurance if a member of the pension scheme An extensive Health and Wellbeing offer to help you deal with life's challenges Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home  Cycle to work scheme Uniform provided (where required) On site Day Nursery and Holiday Play scheme On site health and fitness club On site car parking Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
  • Medical Secretary

    2 weeks ago


    Salisbury, Wiltshire, United Kingdom Salisbury NHS Foundation Trust Full time

    Job overview Applications are invited for a full time enthusiastic and self-motivated Ophthalmic Assistant to join our small, friendly team. The Ophthalmology Department at Salisbury NHS Foundation Trust has approximately 29,000 attendances per year. The client base covers the full life range of ages from neonates to patients in excess of 100 years. ...

  • Support Administrator

    2 weeks ago


    Salisbury, Wiltshire, United Kingdom Salisbury NHS Foundation Trust Part time

    Job overview ** Previous applicants need not apply ** To assist in providing a comprehensive secretarial and administrative service to the medical and nursing team within the Department of Sexual Health, taking down and distributing minutes as and when required, typing clinical letters and other administrative jobs as and when required To assist in...

  • Medical Secretary

    2 weeks ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic individual who will be a key player in providing secretarial/administrative support to the Consultants and Medical Team. Your main duties for this job would be to deal with the administration including audio typing of clinic letters, dealing with results, speaking to patients on telephone and answering...

  • Medical Secretary

    6 days ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    We are currently looking for a Medical Secretary to join the Gynaecology Department at Salisbury NHS Foundation Trust You will be providing a comprehensive secretarial and administrative service to the department Consultants and their team, whilst maintaining high levels of patient confidentiality.


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    An exciting opportunity has arisen for an administrator who is keen to progress in a medical secretarial career.Essentially this post is to support the medical secretaries as part of a team. This role is varied and busy and we are looking for a forward thinker, who can adapt to change and be responsive in supporting the specialities within the Medicine...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    This is an apprenticeship post, therefore 20% off the job training is funded by the organisation for the 18 months of the apprenticeship, after which you will be a fully qualified Medical Secretary. As an apprentice you will be working towards achieving the skills, knowledge and behaviours required to work within the scope of this Job Description. To be...

  • Medical Secretary

    3 days ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    We're looking for a Medical Secretary to provide a comprehensive secretarial and administrative service to the consultant(s) and their teams. We will need you to produce clinic letters and documents, maintain notes, collect and collate investigations and produce departmental rotas, to respond efficiently and effectively to telephone queries from patients,...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    An exciting opportunity has arisen for an administrator who is keen to progress in a medical secretarial career. Essentially this post is to support the medical secretaries as part of a team. This role is varied and busy and we are looking for a forward thinker, who can adapt to change and be responsive in supporting the specialities within the Medicine...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    An exciting opportunity has arisen for an administrator who is keen to progress in a medical secretarial career. Essentially this post is to support the medical secretaries as part of a team. This role is varied and busy and we are looking for a forward thinker, who can adapt to change and be responsive in supporting the specialities within the Medicine...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    This is an apprenticeship post, therefore 20% off the job training is funded by the organisation for the 18 months of the apprenticeship, after which you will be a fully qualified Medical Secretary. As an apprentice you will be working towards achieving the skills, knowledge and behaviours required to work within the scope of this Job Description. To be...

  • Medical Secretary

    5 days ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    We are currently looking for a Medical Secretary to join the Gynaecology Department at Salisbury NHS Foundation Trust You will be providing a comprehensive secretarial and administrative service to the department Consultants and their team, whilst maintaining high levels of patient confidentiality. - To provide a comprehensive secretarial and administrative...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Medical Secretary dealing with all correspondence for consultant and team, audio typing, patient enquiries. To provide a comprehensive secretarial and administrative service to the Consultant(s) and their teams. To produce clinic letters and documents, maintain notes, collect and collate investigations and produce...


  • Salisbury, United Kingdom Ramsay Health Care Full time

    Job Description Medical Secretary Team Lead Location: New Hall Hospital, Salisbury Hours: 37.5 hours per week, Permanent **Salary**: Depending on experience + Benefits Summary: New Hall Hospital is one of Wiltshire's leading private hospitals with an excellent reputation for delivering high quality healthcare treatments and services. Situated in 14...

  • Medical Secretary

    2 weeks ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    The Medicine Directorate have two exciting opportunities available with the appropriate skills and experience to join our friendly, fast paced and proactive Cardiology Team. You will have excellent communication skills, being able to display tact and diplomacy where appropriate. You will have a flexible approach to working within the team and respond...

  • Medical Secretary

    19 hours ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    This exciting opportunity will involve the provision of secretarial and administrative support to 3 clinical Leads within Salisbury Hospice. They will work within the administrative team supporting 2 Consultants and the Hospital/Community Clinical Lead, as well as the Wider Palliative care team. They will be required to follow established procedures and work...

  • Radiology Secretary

    2 weeks ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Medical Secretary to join the Radiology Admin team at Salisbury District Hospital. We are looking for someone who can work ideally **full-time **hours to join a dynamic, friendly, and welcoming department. Other hours may be considered but must be discussed at interview.


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    To provide a comprehensive secretarial and administrative service to the Consultant and their team in the Upper GI Department. To produce clinic letters and documents, collect and collate investigations. To respond efficiently and effectively to telephone queries from patients, parents/guardians and other health care professionals. To work independently,...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    The opportunity has arisen to recruit an enthusiastic team member who is able to provide support for a range of Administrative duties within our Urology Centre. To provide medical audio typing and clerical support to the Urology Secretaries. To provide Secretarial and administrative cover during Medical Secretarial absence for leave or sickness. Salisbury...


  • Salisbury, United Kingdom Personnel Placements Recruitment Agency Salisbury Full time

    Your potential new employer, an established Salisbury Legal Firm, needs a **Private Client Secretary** to provide support for the Private Client teams. Key objectives and responsibilities of the **Private Client Secretary** will include: - Take phone calls that are not taken by advisers and relaying messages as appropriate - Scan documents that are not...

  • Medical Secretary

    2 weeks ago


    Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    The Medicine Directorate have a part time opportunity available for a person with the appropriate skills and experience to join our friendly, fast paced and proactive Cardiology Team. You will have excellent communication skills, being able to display tact and diplomacy where appropriate. You will have a flexible approach to working within the team and...


  • Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

    To provide a comprehensive secretarial and administrative service to the Consultant and their team in the Upper GI Department. To produce clinic letters and documents, collect and collate investigations. To respond efficiently and effectively to telephone queries from patients, parents/guardians and other health care professionals. To work independently,...


  • Salisbury, United Kingdom Total Foot Health Full time

    We have an exciting opportunity for a Secretary / Administrator to join our team at Total Foot health in Salisbury. Total Foot Health is one of the few true multi-disciplinary practices in the south of England and located in the heart of Salisbury. We are looking for a secretary / administrator who is keen, enthusiastic, willing to go the extra mile and...