Technical Support Customer Adviser

1 week ago


Leeds, United Kingdom hays-gcj-v4-pd-online Full time

Technical Customer Service AdviserNorth LeedsHybrid 2 days from home, 3 days from office£28,000 - £33,000Your new role Are you an engineer or technically minded professional looking to move off the tools into a more customer-focused, office-based role? This is a fantastic opportunity to use your technical knowledge in a new way while developing your career in customer service and product support.Hays is working with a growing manu factoring business in north Leeds who are looking to hire a Product Support & Customer Service Adviser to join their growing team. You will be the first point of contact for customers who have purchased electrical products , providing technical advice, sales support, and exceptional customer service.Your main responsibilities will include:Assisting customers via phone and email with product queries and troubleshooting.Offering technical guidance and advice when needed.Supporting the sales team with product information and order processing.Ensuring a positive customer experience from start to finish.Experience requiredStrong customer service skills with a friendly and professional approach.A logical, problem-solving mindset and interest in technical products.Ability to explain technical concepts clearly to customers.Previous experience in a customer support or technical advisory role is an advantage.



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