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Branch Manager

2 weeks ago

Fareham, Hampshire, United Kingdom U-Drive Full time

U-Drive have an outstanding opportunity for a switched on and forward-thinking candidate to join our Business Branch in Fareham as the Branch Manager. This is a fast-paced and varied role for an experienced manager, overseeing a dynamic team of 10 in providing an exceptional rental experience to our corporate customer base. Reporting into the Head of Rental Operations you will work a 45-hour week, Monday- Friday.

About the Role

The successful candidate will be a natural leader and a hardworking individual, who thrives in a fast-paced environment, whilst working with a variety of different customers. As a 'can-do' problem solver, you will also be working as part of one of the most essential teams to U-Drive in delivering top-notch customer service and unparalleled customer experience. You will be responsible for ensuring that the branch is run efficiently, taking full responsibility for the day-to-day operations and profitability of the branch.

About the Role:

  • Providing year on year branch growth in fleet size, revenue and profitability, while maintaining a minimum fleet utilisation of 75%.
  • Develop and build a team so that they are trained, competent and motivated to perform the tasks assigned to them.
  • Providing good customer service within the branch and across team members so that;
    • Customer enquiries are responded to as quickly as possible
    • You and your team know your customers wants and needs
    • Take ownership and responsibility and strive to meet the customers' expectations
    • Listen to the customer, striving for continuous improvement
    • Developing long-term customer relationships
  • Generating and providing good sales leads to the Business Development Team
  • Reporting and providing information to the support functions within the company
  • Creating a positive branch work environment, promoting a good working relationship with the branch network and support functions

Requirements

About You

The ideal candidate will be able to demonstrate the following:

Key skills, qualifications and attributes required include:

  • Ideally, you're already successfully working in a management capacity with a vehicle rental or similar – you know how to build and manage a team to deliver exceptional vehicle solutions to your customers and have at least 3 years of management experience
  • Commercially minded business approach –know how to maximise efficiencies and identify opportunities to produce outstanding results
  • You immerse yourself in every aspect of your business, taking pride in understanding what drives its success. You lead by example, setting high standards for others to follow
  • You are a natural mentor who loves to share your knowledge with others- nothing brings you more job satisfaction than seeing a colleague you have supported succeed
  • You have a passion for customer service and understand what matters most to your customers
  • As Branch Manager, you know exactly how to resolve any issues that arise thanks to experience

Benefits

About Us

Established 42 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs, and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

What We Can Offer You:

  • 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will have 33 days Annual Leave
  • Training and development opportunities
  • Discounts at 3,000+ stores
  • Free Eye Tests
  • On-Site Parking where available
  • Competitive Pension
  • Employee Discount across U-Drive branches
  • Employee Wellbeing Program