Customer Service Advisor

1 week ago

Birmingham, United Kingdom hays-gcj-v4-pd-online Full time

Your newpany Are you passionate about making a difference in yourmunity? Do you thrive in a fast-paced, customer-focused environment? Birmingham City Council is seeking dedicated individuals to join their Tenancy Estate Management (TEM) team — the front line of support for our housing tenants and the wider Birmingham public. This is a full-time temporary position and offering hybrid working.Your new role As a Tenancy Estate Management Advisor, you will be the first point of contact for BCC housing tenants and members of the public, handling a wide range of tenancy and estate-related queries. Your role will be pivotal in ensuring tenants feel supported, informed, and empowered. This position is a contact centre role, you will handle high volume of inbound calls daily.TEM advisors assist customers with general tenancy questions and help process reports of tenancy breaches. They manage notifications of abandoned BCC properties and logplaints related to anti-social behaviour involving council tenants. The team also provides information about renting BCC garages and guides tenants through the procedures for giving notice when vacating a property.In addition, TEM is responsible for addressing issues inmunal areas, such as abandoned vehicles, dumped rubbish, and access fob concerns for tower blocks. They offer advice on pest control matters within BCC properties and respond to enquiries about property changes, tenancy transfers, and mutual exchanges.The team also logs visit requests for Housing Officers and records various tenant-related notifications, including permissions and reports of tenant deaths. Where appropriate, TEM advisors signpost both tenants and non-tenants to relevant internal departments, ensuring that every enquiry is directed to the right place for resolution.What you'll need to succeed We’re seeking confidentmunicators with a strong sense of empathy and professionalism. You should be highly customer-focused, consistently demonstrating amitment to going above and beyond to meet customers needs. Excel at building rapport and resolving issues with efficiency and empathy, creating positive experiences for those they support. The ability to handle sensitive information with discretion reflects a strong sense of professionalism and trustworthiness. Additionally, you will be organised, proactive, and adept at managing a diverse and dynamic workloads.We will be conducting in-person interviews on the 11th November for the successful applications.What you'll get in return This is a full-time temporary position due to start on the 24th November for the successful candidates. Working hours are Monday to Friday 9am to 5pm and offers hybrid working after the initial training period. This is a temporary position, however can be a long-term assignment dependent on performance, and you will have the opportunity to apply for permanent positions when available.

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