Assessment and Connection Officer

4 days ago


Cardiff, United Kingdom Cardiff Council Full time

Job Category : Construction Trades & Operatives Location : County Hall, Cardiff Council Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00 Salary: £12.38 The post holder will be responsible for responding to enquiries from potential users, assessing their requirements and undertaking tasks relating to the installation of alarm units and associated products. Duties and Responsibilities Job Specific To be responsible for the administrative tasks related to the receipt of application forms for new customers To be responsible for the waiting list system ensuring efficiency, effectiveness and regular communications To carry out visits to the clients home to make an assessment of the individual Correctly installing the dispersed alarm unit and associated products in the users or agency’s property Programming/reprogramming the dispersed alarm unit together with the appropriate first dial buttons and testing the unit correctly Replacing pendants and batteries Ensuring that the current test calls, voice checks and call bills are made to the control centre system Collecting dispersed alarm units and associated products from the users or his/her representative if the need arises Entering all appropriate details in the Control Centre system stock control book Collecting and returning stock to the control centre stock holding office Arranging and recording full details of dispersed alarm units and associated products and liaising with the manufacturers in relation to their collector Ensuring vehicles are fuelled and valeted (vacuum and wash) on a frequent basis Responsibility for the safe keeping of the Authority’s fuel cars and equipment Completion of the driver vehicle log sheets Providing the user (clients) with a comprehensive explanation of the function of the dispersal alarm unit and associated product and explaining where appropriate the action that will be taken by the Control Centre Operator on receipt of a call To assist in the promotion of the Telecare Cardiff Service at exhibitions, demonstrations and presentations to interested parties



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