Complaints Administrator
3 weeks ago
Food Industry Complaints Administrator
Monday- Friday
*No Sponsorship Available & No PSW Applications will be progressed*
A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing legislation and experience in complaints management.
About the Role
In this key position, you’ll manage customer complaints from start to finish, ensuring timely and satisfactory resolutions. You’ll work collaboratively with the Technical Team to investigate issues, provide defences where necessary, and drive corrective actions that improve processes and reduce future complaints.
Key Responsibilities:
Handling complaints via phone, email, and written correspondence.
Coordinating investigations, analysing documentation, and drawing conclusions to respond effectively.
Liaising with departments to resolve complaints promptly and professionally.
Tracking complaints trends and providing insights to improve business practices.
Preparing KPI reports and ensuring complaint records are updated.
Advising the management team on trending issues to manage customer communications effectively.
Supporting the remainder of the team with administrative tasks as needed.
Essential Skills & Experience:
Proven experience in a complaints/technical investigation role.
Knowledge of food manufacturing legislation and the Consumer Protection Act.
Strong communication, interpersonal, and problem-solving skills.
Ability to work under pressure, with exceptional attention to detail and accuracy.
Commitment to delivering excellent customer service.
Qualifications:
HACCP Level 2 and Food Hygiene Level 2 certification.
At least 2 years of experience with BRCGS and retailer standards
-
Complaints Administrator
3 weeks ago
Leicestershire, United Kingdom Geary's Bakeries | Jason's Sourdough Full timeComplaints AdministratorMonday - Friday40 hours The roleAs a Technical Complaints Administrator, you will be responsible for managing customer complaints from start to finish, ensuring that all complaints are resolved in a timely and satisfactory manner, providing a due-diligence defence where necessary. Working with the Technical Team you will co-ordinate...
-
Complaints Administrator
3 weeks ago
Leicestershire, United Kingdom Geary's Bakeries | Jason's Sourdough Full timeComplaints AdministratorMonday - Friday40 hours The roleAs a Technical Complaints Administrator, you will be responsible for managing customer complaints from start to finish, ensuring that all complaints are resolved in a timely and satisfactory manner, providing a due-diligence defence where necessary. Working with the Technical Team you will co-ordinate...
-
Complaints Administrator
3 weeks ago
Leicestershire, United Kingdom Geary's Bakeries | Jason's Sourdough Full timeComplaints AdministratorMonday - Friday40 hours The roleAs a Technical Complaints Administrator, you will be responsible for managing customer complaints from start to finish, ensuring that all complaints are resolved in a timely and satisfactory manner, providing a due-diligence defence where necessary. Working with the Technical Team you will co-ordinate...
-
Complaints Administrator
3 weeks ago
Leicestershire, United Kingdom Geary's Bakeries | Jason's Sourdough Full timeComplaints AdministratorMonday - Friday40 hours The roleAs a Technical Complaints Administrator, you will be responsible for managing customer complaints from start to finish, ensuring that all complaints are resolved in a timely and satisfactory manner, providing a due-diligence defence where necessary. Working with the Technical Team you will co-ordinate...
-
Complaints Management and Investigation Expert
2 weeks ago
Leicestershire, United Kingdom The Sterling Choice Full timeComplaints Administrator Job DescriptionJoin our team at The Sterling Choice as a Complaints Administrator and play a crucial role in managing customer complaints and resolving issues efficiently.About the PositionThis is a fantastic opportunity for a skilled professional who can deliver exceptional customer service and handle complaints in a timely manner....
-
Customer Complaints Resolution Specialist
4 weeks ago
Leicestershire, United Kingdom The Sterling Choice Full timeJob Title: Food Industry Complaints AdministratorIn this key position, you'll manage customer complaints from start to finish, ensuring timely and satisfactory resolutions. The ideal candidate will have a solid understanding of food manufacturing legislation and experience in complaints management.Key Responsibilities:Handling complaints via phone, email,...
-
Complaints Assessor
1 month ago
Leicestershire, United Kingdom The Sterling Choice Full timeFood Industry Complaints Administrator Monday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing...
-
Complaints Assessor
1 month ago
Leicestershire, United Kingdom The Sterling Choice Full timeFood Industry Complaints AdministratorMonday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing legislation...
-
Complaints Assessor
1 month ago
Leicestershire, United Kingdom The Sterling Choice Full timeFood Industry Complaints AdministratorMonday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing legislation...
-
Complaints Assessor
1 month ago
Leicestershire, United Kingdom The Sterling Choice Full timeFood Industry Complaints AdministratorMonday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing legislation...
-
Complaints Assessor
1 month ago
Leicestershire, United Kingdom The Sterling Choice Full timeFood Industry Complaints AdministratorMonday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing legislation...
-
Complaints Assessor
1 month ago
Leicestershire, UK, East Midlands, United Kingdom The Sterling Choice Full timeFood Industry Complaints AdministratorMonday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to have a solid understanding of food manufacturing legislation...
-
Customer Services Administrator
2 weeks ago
Leicestershire, United Kingdom Interaction Recruitment Full time**Customer Services Administrator - Immediate Start!!** Full-Time - Permanent **Hours**: Monday to Friday Office Hours **Basic Salary**: £20,000.00 to £30,000.00 Per Annum depending on experience **Benefits**: Flexible working hours, great team environment, high street discounts and benefits, Free Parking, Pension Contribution **Do you have a great...
-
Food Industry Dispute Resolution Specialist
2 weeks ago
Leicestershire, United Kingdom The Sterling Choice Full timeJob DescriptionWe are seeking a highly skilled Complaints Administrator to join our team at The Sterling Choice.About the RoleThis is a brand-new role for our business, requiring a problem-solver with a passion for delivering exceptional customer service. As a Complaints Administrator, you will need to have a solid understanding of food manufacturing...
-
Customer Service Quality Assurance Coordinator
2 weeks ago
Leicestershire, United Kingdom The Sterling Choice Full timeJob OverviewWe are excited to announce an opportunity for a Complaints Administrator to join our team at The Sterling Choice.About the JobThis new role requires a skilled professional who can deliver exceptional customer service and manage complaints efficiently. As a Complaints Administrator, you will be responsible for handling customer complaints, working...
-
Food Industry Dispute Manager
4 weeks ago
Leicestershire, United Kingdom The Sterling Choice Full timeRole OverviewWe are seeking a skilled Customer Complaints Resolution Specialist to join our team at The Sterling Choice. In this role, you will be responsible for managing customer complaints from start to finish, ensuring timely and satisfactory resolutions. Key Responsibilities:Handle customer complaints via phone, email, and written...
-
Senior Business Support Officer
3 weeks ago
Leicestershire, United Kingdom Eden Brown Synergy Full timeA role of **Senior Business Support Officer **has come up with **Charnwood Borough Council **for a duration of 6 months ongoing assignment. Pay - **£20.21/hr** **Umbrella** Address - **Southfields, Loughborough, Leicestershire, LE11 2TT** **Responsibilities**: - We are looking for an experienced Senior Business Support Officer to join our Repairs and...
-
Support Worker Co-ordinator
3 weeks ago
Leicestershire, United Kingdom 4Recruitment Services Full time**Support Worker Co-ordinator - Leicestershire** **Salary: £** **11.80 Per Hour** **Full Time (37 hours per week)** **Hybrid working** **Role Purpose**: To work closely with designated teams in order to provide specialist administrative support, facilitating the throughput of work to Business Support. To work with and liaise confidently with a range of...
-
Support Worker Coordinator
2 weeks ago
Leicestershire, United Kingdom Ackerman Pierce Full time**SENA Support Worker Coordinator - Temp - Leicestershire** We are recruiting for a Support Worker Coordinator, to work within Leicestershire Council. It is a temp role running till the end of June, however with potential to go long-term. The main responsibility within this role is to work closely with designated teams to provide specialist administrative...
-
Lead Receptionist
7 months ago
Leicestershire, United Kingdom LINNAEUS VETERINARY LIMITED Full time**Location**: 162 Dominion Road, Glenfield, Leicestershire Hours: Part time Practice: Park Vet Group Glenfield LEAD RECEPTIONIST Working Hours: 35 Per Week, with 1 in 4 Sunday Morning or Afternoon shift with a shift then off in the week. Monday - 12-7 Tuesday - 8-2 Wednesday - 8-2 Thursday - 8-7 Friday 1-7 This role is situated at our Glenfield 24...