Food Industry Dispute Manager

3 days ago

Leicestershire, United Kingdom The Sterling Choice Full time
Role Overview

We are seeking a skilled Customer Complaints Resolution Specialist to join our team at The Sterling Choice. In this role, you will be responsible for managing customer complaints from start to finish, ensuring timely and satisfactory resolutions.

Key Responsibilities:
  1. Handle customer complaints via phone, email, and written correspondence.
  2. Coordinate investigations, analyse documentation, and draw conclusions to respond effectively.
  3. Liaise with departments to resolve complaints promptly and professionally.
  4. Track complaints trends and provide insights to improve business practices.
  5. Prepare KPI reports and ensure complaint records are updated.
  6. Advise the management team on trending issues to manage customer communications effectively.
  7. Support the remainder of the team with administrative tasks as needed.
Requirements:
  • Proven experience in a complaints/technical investigation role.
  • Knowledge of food manufacturing legislation and the Consumer Protection Act.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work under pressure, with exceptional attention to detail and accuracy.
  • Commitment to delivering excellent customer service.

The salary for this position is estimated to be between £35,000 and £40,000 per annum.

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