Food Industry Dispute Resolver
3 weeks ago
We are seeking a highly skilled Complaints Assessor to join our team at The Sterling Choice.
This is a key position that requires a problem-solver with a passion for delivering exceptional customer service and a solid understanding of food manufacturing legislation and complaints management.
As a Complaints Assessor, you will be responsible for managing customer complaints, investigating issues, and working collaboratively with the Technical Team to drive corrective actions and improve business practices.
**Job Description:**
- Handle customer complaints from start to finish.
- Investigate issues, analyze documentation, and draw conclusions to respond effectively.
- Liaise with departments to resolve complaints promptly and professionally.
**Required Skills & Qualifications:**
- Proven experience in a complaints/technical investigation role.
- Knowledge of food manufacturing legislation and the Consumer Protection Act.
- Strong communication, interpersonal, and problem-solving skills.
**Estimated Salary Range:** £45,000 - £60,000 per annum.
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