Food Industry Dispute Resolver

3 weeks ago


Leicestershire, United Kingdom The Sterling Choice Full time

We are seeking a highly skilled Complaints Assessor to join our team at The Sterling Choice.

This is a key position that requires a problem-solver with a passion for delivering exceptional customer service and a solid understanding of food manufacturing legislation and complaints management.

As a Complaints Assessor, you will be responsible for managing customer complaints, investigating issues, and working collaboratively with the Technical Team to drive corrective actions and improve business practices.

**Job Description:**

  • Handle customer complaints from start to finish.
  • Investigate issues, analyze documentation, and draw conclusions to respond effectively.
  • Liaise with departments to resolve complaints promptly and professionally.

**Required Skills & Qualifications:**

  • Proven experience in a complaints/technical investigation role.
  • Knowledge of food manufacturing legislation and the Consumer Protection Act.
  • Strong communication, interpersonal, and problem-solving skills.

**Estimated Salary Range:** £45,000 - £60,000 per annum.



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