Customer Complaints Resolution Specialist

1 week ago

Leicestershire, United Kingdom The Sterling Choice Full time
Job Title: Food Industry Complaints Administrator

In this key position, you'll manage customer complaints from start to finish, ensuring timely and satisfactory resolutions. The ideal candidate will have a solid understanding of food manufacturing legislation and experience in complaints management.

Key Responsibilities:
  • Handling complaints via phone, email, and written correspondence.
  • Coordinating investigations, analysing documentation, and drawing conclusions to respond effectively.
  • Liaising with departments to resolve complaints promptly and professionally.
  • Tracking complaints trends and providing insights to improve business practices.
  • Preparing KPI reports and ensuring complaint records are updated.
  • Advising the management team on trending issues to manage customer communications effectively.
  • Supporting the remainder of the team with administrative tasks as needed.
Essential Skills & Experience:
  • Proven experience in a complaints/technical investigation role.
  • Knowledge of food manufacturing legislation and the Consumer Protection Act.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work under pressure, with exceptional attention to detail and accuracy.
  • Commitment to delivering excellent customer service.

The estimated salary for this position is £35,000 - £40,000 per annum.

About the Role

This role offers an exciting opportunity to utilise your problem-solving skills and deliver exceptional customer service. You will be working collaboratively with the Technical Team to investigate issues, provide defences where necessary, and drive corrective actions that improve processes and reduce future complaints.

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