Resident Liaison Officer
3 weeks ago
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year housing experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
-
Resident Liaison Officer
1 week ago
West Yorkshire, United Kingdom PSR Solutions Full timeMain Duties / AccountabilityEnsure implementation of all Company Policies and Procedures.Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.Assessing where high risk/vulnerable...
-
Resident Liaison Officer
1 month ago
West Yorkshire, United Kingdom PSR Solutions Full timeI am currently recruiting for a Resident Liaison Officer on a social housing scheme in West Yorkshire. This will be a fast paced role as there is up to 12 properties being worked on each week and travel between towns will be required however, mileage will be paid. My client is looking for someone with excellent customer service skills and someone who is...
-
Resident Liaison Officer
1 week ago
West Yorkshire, United Kingdom PSR Solutions Full timeMain Duties / AccountabilityEnsure implementation of all Company Policies and Procedures.Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.Assessing where high risk/vulnerable...
-
Resident Liaison Officer
2 weeks ago
West Midlands, United Kingdom Resourcing Group Full timeResident Liaison Officer Social Housing Resourcing Group is recruiting for an experienced Resident Liaison Officer in the Walsall area. Key Responsibilities Your responsibility will be to develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and...
-
Resident Liaison Officer
1 week ago
North West London, United Kingdom Spencer & James Limited Full timeJob Title: Resident Liaison OfficerLocation: North West London Salary: £30,000 - £33,000 (Basic Salary), £4,000 (Car Allowance) Are you passionate about delivering exceptional customer service and making a difference in the lives of residents? Were looking for a Resident Liaison Officer to join the team of a leading main contractor in the Social...
-
Resident Liaison Officer
2 months ago
South West London, United Kingdom CV-Library Full timeCompany Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...
-
Resident Liaison Officer/ Scheduler
3 weeks ago
South West London, United Kingdom CSS People Full timeLocation South West London - Job-type Permanent - Salary £34,000 - £36,000 (depending on experience) - Discipline Office **Resident Liaison Officer / Scheduler** We are recruiting for a well established Facilities Management Company for a Resident Liaison Officer / Scheduler. You will be based in South West London on a high-end development. You will be...
-
Resident Liaison Officer
7 months ago
South West London, United Kingdom Parker Jones Group Full time**Job Title: Resident Liaison Officer (Painting Repairs)** **Location: South West London** **Package: Salary up to £30,000, car allowance, fuel card, holidays, pension etc.** Parker Jones Group is currently recruiting on behalf of a National Property Services/Building Maintenance contractor who is actively seeking a Resident Liaison Officer to oversee a...
-
Resident Liaison Officer
2 weeks ago
North West England, United Kingdom Howells Solutions Full time**Resident Liaison Officer - Social Housing Planned Works** **Covering North West London** **Full time, permanent** **£25,000 - £35,000 per annum + car allowance and mileage** Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team covering North West London delivering Planned...
-
Trainee Resident Liaison Officer
7 months ago
West Bromwich, United Kingdom Lovell Full time**Permanent, Full Time** We have a fantastic opportunity for a **Trainee Resident Liaison Officer** to support our Refurbishment team within the Midlands region. Initially, you’ll work on a planned maintenance contract in West Bromwich but upon project completion, you’ll move to another planned maintenance project in the West Midlands. As **Trainee...
-
Resident Liaison Officer
2 months ago
West Sussex, United Kingdom Build Recruitment Full timeResident Liaison Officer / Customer support representative Up to £28k + company van and fuel card or car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Surrey during...
-
Senior Resident Liaison Officer
2 weeks ago
West Malling, United Kingdom Daniel Owen Ltd Full time**Senior Resident Liaison Officer Role Available (Perm)** **Working with a large Housing Contractor** (must have full driving licence and car) **Duties** - Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. - Liaise with and set the standard for contractors and their RLO's (and...
-
Liaison Officer
7 months ago
South West London, United Kingdom OmniRMS Full time**Liaison Officer** **£30,000 - £32,000/annum** **Location - South West London** We are currently looking for a Liaison Offer to join a leading Facilities Management company within South West London dealing with external works to Social Housing properties. The primary function of this role is to interface between all stakeholders in terms of liaison,...
-
Project Manager Liaison
2 weeks ago
West Yorkshire, United Kingdom PSR Solutions Full timeJob Title: Project Manager LiaisonCompany Overview: PSR Solutions is a leading provider of housing services, dedicated to delivering high-quality solutions to residents across the UK. Our team is passionate about making a difference in people's lives, and we're seeking a skilled Project Manager Liaison to join our crew!Job Summary: As a Project Manager...
-
Customer and Complaints Liaison Officer
2 weeks ago
West Malling, United Kingdom Howells Solutions Full time**Customer and Complaints Liaison Officer** **up to 30k** **Permanent** **West Malling** Do you have xcellent customer contact and care skills? Do you have proven organisation skills along with the determination to further your career in an exciting new position? If so, we may be able to help you! Here at Howells Solutions we are working with a leading,...
-
Resident Liaison Officer
4 weeks ago
West Blatchington, Brighton and Hove, United Kingdom Clarion Housing Full timeAbout the RoleThis is an exciting opportunity to join our team as a Visiting Scheme Manager. As a key member of staff, you will be responsible for delivering high-quality services to residents, maintaining positive relationships with customers, and promoting a culture of excellence within the scheme.
-
Resident Liaison Officer
3 weeks ago
West Midlands, United Kingdom Morgan Sindall Plc Full time**We are currently seeking to recruit a 2 x RLO to supplement our refurbishment team within the Midlands region. We have secured SHDF retrofit works and we are recruiting for specific projects in Stoke and Birmingham.** **Long established in affordable housing, Lovell’s housing ‘offer’ has evolved in recent years to provide a truly diverse solution....
-
Housing Liaison Officer Specialist
4 weeks ago
West Blatchington, Brighton and Hove, United Kingdom Howells Solutions Limited Full timeAbout the RoleWe are seeking a skilled Resident Liaison Officer to join our team at Howells Solutions Limited, delivering Planned Works within the Social Housing sector. Based in Buckinghamshire and North London, this is a full-time, permanent opportunity.Key ResponsibilitiesTo ensure seamless communication with residents regarding Planned Works.To provide...
-
Residential Liaison Officer
3 weeks ago
West Blatchington, Brighton and Hove, United Kingdom Spencer & James Limited Full timeCompany Overview: Spencer & James Limited is a leading main contractor in the Social Housing sector.Job Description: We are seeking a Resident Liaison Officer to work with us on a permanent basis in NW London.We will provide you with an estimated salary of £35,000 - £40,000 per annum, depending on your skills and experience.Key Responsibilities:To build...
-
Housing Scheme Liaison Officer
1 month ago
West Blatchington, Brighton and Hove, United Kingdom Howells Solutions Limited Full timeWe are seeking an experienced Housing Scheme Liaison Officer to join our team in Uxbridge. As a key member of our Planned Works team, you will be responsible for developing and maintaining positive relationships with residents, ensuring effective communication and resolving any issues that may arise.This is a full-time, permanent role offering a competitive...