Distributed Field Support Engineer

3 weeks ago

Southampton, United Kingdom Verelogic Full time

Job Title: Distributed Field Support Engineer

Location: Southampton / Portsmouth

Salary: D.O.E

Interview Process: 2-stage process

This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits 

Key Responsibilities

Achieve KPI target of 5 visits/fix's per day.
To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
To perform desk side support to clients as requested.
Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
Assist other engineers in the delivery of service to our customers.
Cover site roles where required due to planned or un-planned absence.
Be able to do customer rebuilds and configuration to desk.
Will carry out AV repairs and Printer repairs.
Will be able to carry out IMAC projects with little supervision.
Act as mentor to Grades 1 through to 3 Engineers.
Participate in 24/7 coverage via a rota system.
Carry out any other reasonable request from your line management.
Skills and Experience

Knowledge of PC, Laptop, Printer & associated peripherals operation.
Key Clients specific procedures.
Trained in Desktop/Laptop/Printers and Servers.
SC Clearance (or willingness to apply) is required.
Excellent knowledge of common software products.
Excellent customer facing skills

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