Support Desk Administrator

3 weeks ago


Saint Ives, United Kingdom Resourcing Group Full time

Support Desk Administrator

St Ives, Cambridgeshire

£23,500 per annum

Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporate

Job Description

My client is looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks

Key Responsibilities

Ensuring all client instructions are logged
Dealing with incoming calls and emails
Allocation of jobs to engineers and sub-contractors
Recording all communication and arrangements on our in house system along with client portals
Chasing for updates and paperwork
Communication with colleagues/team - keeping them informed of client changes/requirements
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Recording of daily conference calls with engineersIdeal Candidate:

Essential:

Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Flexible and adaptable at any given moment, and able to work to timescales
Ability to work under pressure with a can do attitude
Organized with effective time management and ability to multitask
Work well as part of a team
Previous administration experience for at least 1 yearInterested?

Contact Liv Longstaff-Browne

(url removed)

Resourcing Group is acting as an Employment Agency in relation to this vacancy



  • Saint Ives, United Kingdom Resourcing Group Full time

    Support Desk Administrator St Ives, Cambridgeshire £23,500 per annumResourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporateJob DescriptionMy client is looking for a responsible Support...


  • Saint Ives, United Kingdom CV-Library Full time

    Support Desk Administrator St Ives, Cambridgeshire £23,500 per annum Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporate Job Description My client is looking for a...


  • Saint Ives, United Kingdom 1st Choice Recruitment Full time

    Support Desk Administrator Up to £23,500 DOE M-F Rotated hours between 8am-4.30pm / 9.30am-6pm Full Time Permanent St Ives Key responsibilities include, but not limited to: - Responding to all customers enquiries efficiently and identify potential risks or requirements - Update in-house and client systems daily - Allocation of job to engineers and...


  • Saint Ives, United Kingdom Cambridge Maintenance Services Full time

    Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. **Key Responsibilities** - Ensuring all client instructions are logged - Allocation of jobs to engineers and...


  • Saint Ives, United Kingdom Interaction Recruitment Full time

    My client based in St Ives, Cambridgeshire is currently recruiting for a Support Desk Administrator to join their team on a Full-Time Permanent basis. You will be part of a team providing a quality service for their clients. The Quotes Department is fast paced dealing with incoming emails quickly and efficiently to ensure the highest quality of standards are...


  • Saint Ives, United Kingdom Cambridge Maintenance Services Full time

    Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. **Key Responsibilities** - Ensuring all client instructions are logged - Allocation of jobs to engineers and...


  • Saint Ives, United Kingdom CV-Library Full time

    My client based in St Ives, Cambridgeshire is currently recruiting for a Support Desk Administrator to join their team on a Full-Time Permanent basis. You will be part of a team providing a quality service for their clients. The Quotes Department is fast paced dealing with incoming emails quickly and efficiently to ensure the highest quality of standards are...


  • St. Ives, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are representing a well established client based in St Ives Cambridgeshire, who are currently recruiting for a Support Desk Administrator to join their team on a full time permanent basis. Monday to Friday 8:30am - 5pm. Offering astarting salary of £20,800 + bonus. **Key Responsibilities**: - Deliver outstanding customer service by...


  • Saint Albans, United Kingdom Allstaff Full time

    We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis.Summary of the IT Service Desk Analyst roleSalary: £30,000 - £35.000Location: St Albans - Hybrid 3 days in officeType of Contract: PermanentHours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am -...


  • Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300

    We are seeking a highly skilled Service Desk Operations Manager to join our team at Equals One Ltd.The successful candidate will be responsible for overseeing the daily operations of our service desk team, ensuring efficient and high-quality support for clients. They will determine and coordinate workflows to drive efficiencies, set priorities, and delegate...

  • Help Desk Clerk

    2 weeks ago


    Saint Ives, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment is seeking a Help Desk Clerk to join our team. This is an excellent opportunity for someone looking to start their career in customer service and technical support.About the PositionThe successful candidate will be responsible for responding to customer inquiries, resolving issues, and escalating complex problems when necessary. They...


  • Chalfont Saint Peter, United Kingdom Supply Desk Full time

    Salary and BenefitsThe salary for this role is £12-18 per hour. In addition to top rates of pay, Supply Desk offers a commitment to your professional development, a pension contribution scheme, and a dedicated consultant to support you every step of the way.Supply Desk offer a £100 'Golden Hello' for anyone who introduces a teacher/teaching assistant.As a...


  • Saint Ives, United Kingdom Maxine Lester Lettings & Property Management Full time

    **Are you super organised and good with people?** We need someone to support our property management team and provide a great service to our landlords and tenants. **Can you do that?** Usually 9-5 Monday to Friday (and occasional Saturday mornings on a rota basis, with time off in lieu) - however **we have flexibility around these hours** Working in our...


  • Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300

    Job Title: Client Support Services DirectorJob Summary:We are seeking an experienced Client Support Services Director to lead our service desk team, ensuring efficient and high-quality support for clients. With a proven track record in managing teams and delivering exceptional customer service, you will be responsible for growing and developing your team by...

  • 2nd Line Support

    3 weeks ago


    Saint Ives, United Kingdom Lorien Full time

    **Service Desk Analyst - Inside IR35** Our client are currently looking for a Service Desk Analyst, to work in Saint Ives, Cambridgeshire on a 2 month contract. **Key Responsibilities**: - To provide internal technical support for systems including server, desktop, and networking infrastructure. - To complete PC Builds, Installation of Operating Systems,...

  • Administrator

    6 days ago


    Saint Ives, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client, based near St. Ives is seeking an Administrator to join them on a contract basis until June 2026 to cover for a period of maternity. In this role you will be working 8.30am - 5.00pm Monday to Thursday and an earlier finish of 4.30 on a Friday.As an Administrator, you will be responsible to provide administrative support to the team and will be...


  • Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300

    Service Desk Team Lead:About the Company:


  • Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300

    At Equals One Ltd, we are looking for a talented Support Services Team Supervisor to join our team.The successful candidate will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients. They will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely...


  • Saint Ives, United Kingdom Resourcing Group Full time

    **Support Desk Administrator Position**We are seeking a Helpdesk Operations Assistant to join our team. The successful candidate will be responsible for ensuring that all client instructions are logged accurately and efficiently, dealing with incoming calls and emails, and allocating jobs to engineers and subcontractors.You will also be responsible for...


  • Saint Ives, United Kingdom Interaction Recruitment Full time

    My client based in St Ives, Cambridgeshire is currently recruiting for a Contracts Administrator to join their team on a Full Time Permanent basis. Offering the hours of Monday to Friday 8:30-5pm and a salary of £23-25,725 depending on experience. Job Description:Working on a range of contract specific projects, you will provide the team with...