Customer Advisor
2 days ago
About the role
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they love. Join us as a TradePoint Customer Advisor and help deliver a great experience for our TradePoint members by engaging, listening, and selling the right products and services.
Key responsibilities
- The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day.
- You’ll take ownership of your TradePoint members, getting to know them and their business through great conversations, allowing you to recommend the right products and services.
Required skills & experience
- A great communicator and team worker with the ability to connect with colleagues and customers.
- You adjust your approach in different situations, know how to build relationships with customers, and have an eye for new business opportunities.
- You’ll love helping your trade members get great value through promotions and by signing them up to our trade loyalty scheme.
- You’re willing to develop your skills through training and by learning from others, and are flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, ensuring everyone feels they belong and has equal opportunities. You will have access to a range of networks that represent our colleagues and allies, helping us put diversity and inclusion at the heart of our business.
We recognise that wellness means different things to different people, and we help colleagues be at their best and feel well by offering benefits like a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and colleague wellbeing benefits. We also provide generous breaks to ensure you’re refreshed and performing at your best.
If you need support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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