Financial Services Customer Advisor

1 month ago

Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

The Rewards and Benefits on offer:

* Incredibly friendly team working environment.

* Fantastic location.

* An excellent Pension scheme.

* Virtual GP Service.

* Great holiday entitlement.

* Great career progression.

* Working Monday to Sunday, on a rotating pattern.

* Training and Development opportunities.

* Opportunity for working from home after probation

* Easily Accessible offices.

* Immediate Start Date

* The opportunity to secure a permanent contract from day one

MTrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Financial Services Customer Advisor, as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

The overall aim of the role is to provide a great customer service experience for all of the company's customers.

* Answering inbound calls from callers.

* Ensuring and consistently positive and engaging customer experience.

* Educating customers on the products and service on offer.

* Engaging with customers across a range of communication channels.

* Applying your own judgement to appropriately address and resolve customer queries.

* Listening to customers personal circumstances to understand their requirements and provide personalised solutions.

About you:

* Customer Service experience with a background in a regulated type of industry i.e. finance, banking, insurance, healthcare, telecommunications etc would be preferred though not essential.

* The ability and experience to make decisions based on information presented

* Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges

* Excellent written and verbal communication abilities, listening and empathy skills

* Comfortable with technology and the ability to use Microsoft Office

* A passion for delivering an excellent customer experience and finding the best outcome for customers.

Location:

The company is commutable from Newcastle City Centre, Gosforth, Longbenton, North Shields, Killingworth, Wideopen, Tynemouth, Whitley Bay, Cramlington, Wallsend, Forest Hall, Blyth, Bedlington

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