Repairs Operations Lead

3 weeks ago

Hammersmith Broadway, United Kingdom Retinue Solutions Full time

Package Description

What you'll do
Notting Hill Genesis, one of London's largest housing associations, are looking for a highly organised, customer-focused individual to join our team as a Repairs Operations Lead (Disrepair) to provide oversight and management of all aspects of disrepair projects. The role requires a combination of technical skills, strong communication, and a commitment to high property and resident standards. You must be able to effectively lead a large team of property professionals to identify, assess and resolve disrepair issues.

You will be responsible to the Disrepair portfolio, directly in charge of the pipeline of new cases and reducing the number of open claims.

How you'll do it
You will lead the Disrepair service, reporting directly into the Head of Repair Operations and will play a crucial role in identifying, assessing, and managing all aspects of disrepair issues within our portfolio. Your focus will be on managing a team of professionals to achieve high quality service delivery, optimising operational processes, and driving customer satisfaction. You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers.

This is a fulfilling opportunity to enhance and improve the lives of our residents.
We value and respect differences and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

The Ideal Candidate
We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You promote a collaborative culture where you support and encourage your teams to deliver positive change. You take pride in fulfilling consistently effective and efficient repairs, maintenance, and inspections to ensure that our residents feel safe and well-supported. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction.

Essential

Experience in managing a high-performing, team in the repairs/disrepair environment
Excellent leadership, communication, and problem-solving skills
Experience in contractor management
Results focused and experience of implementing and embedding work plans to drive performance
Good understanding of the relevant legislation, statutory and regulatory requirements
A strategic thinker with experience of process improvement within a complex team
Excellent stakeholder management and ability to collaborate with multiple teams at all levels
Ability to analyse and present data to Senior LeadershipDesired

Relevant building management qualification
DEA/FRA assessor trained
Recognised HND technical qualification eg. building surveying or member CIOB
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Health cash plan
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

Selection Process
Step 1: If you are interested, please send your CV and Supporting Statement Closing date is 1 December at 23:59.
Step 2: Successful candidates will be invited to interview
Step 3: Interview will consist of competency-based questions and a presentation - you will be told in advance what you need to prepare for

Please review the attached role profile for more information

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed).

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy

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