Aftercare Manager

3 weeks ago

Wigan, United Kingdom Mech Electrics Limited Full time

The Company

Our client is a leading M&E company who are dedicated to delivering exceptional quality, innovation, and customer satisfaction within the building services industry. They pride themselves on their reputation for excellence and an unwavering commitment to providing top-tier aftercare services to clients. As they continue to grow, they require an MEP Aftercare Coordinator to join their dynamic team and help them to uphold these highest standards in their post-construction services.

The Role and Its Responsibilities

As an MEP Aftercare Coordinator, you will play a pivotal role in ensuring clients receive exceptional maintenance and warranty services for their Mechanical, Electrical, and Plumbing (MEP) systems. Your responsibilities will include:
Client Champion: Acting as the primary point of contact for clients, addressing queries, resolving issues, and ensuring high levels of client satisfaction.
Warranty Coordination: Managing warranty claims efficiently in collaboration with contractors and suppliers, ensuring timely and accurate resolution.
Maintenance Oversight: Overseeing both planned and reactive maintenance activities, ensuring that all work is completed to the highest standards, on time, and within budget.
Collaboration and Troubleshooting: Working closely with internal teams and subcontractors to address and resolve any technical MEP challenges that may arise.
Documentation: Maintaining accurate records of maintenance activities, performance reports, and identifying areas for improvement to enhance service delivery.
Compliance: Ensuring all MEP activities comply with industry safety, quality, and regulatory standards.

The Individual

The ideal candidate will have a passion for customer care, excellent organizational skills, and the ability to work effectively in a fast-paced environment. You should be proactive, detail-oriented, and committed to delivering the highest standards of service to clients.

Skills and Qualifications

Experience: 2–3 years in MEP coordination, project management, or a similar role within the construction or building services industry.
Skills: Excellent communication and customer service skills, with a strong understanding of MEP systems and proficiency in relevant management tools.
Qualifications: GCSEs (or equivalent) in Math and English (Grade C/4 or higher). Additional qualifications in Business Administration, Facilities Management, or a related field would be advantageous.

Salary and Package

The company offer a competitive industry salary and benefits package, with opportunities for career development and growth within the organization. If you are ready to make an impact in a fast-paced, rewarding environment, we would love to hear from you

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