Team Support Co-ordinator

3 weeks ago

Manchester, United Kingdom The Growth Company Full time

The Growth Company (GC) are looking for a highly organised and motivated Team Support Co-ordinator to join their busy team. This role will require you to assist and support both the project manager and remote based team (Between 5-20) in the day-to-day running of the service.

This is a fixed term role until 31 March 2025.

GC Business Growth Hub is a community of specialists with a passion to help businesses across Greater Manchester to realise their ambitions. Since 2011, the Hub has supported more than 15,000 businesses including start-ups, scale-ups and established businesses, providing finance guidance, creating international links, and paving the way for innovation and people development across the region. We work with the best of public and private partners, offering expert one-to-one and peer-to-peer business support, events, specialist programmes, funding and much more.

Key Responsibilities:

* Making and handling enquires such as calls, correspondence, emails and face-to-face

* Liaising with advisors to make sure all clients are allocated within a 48-hour time frame- this includes planning visits and meetings with clients/partners

* Using in house systems, CRMs and data bases to accurately input data and information from clients, referrals enquiries and services use

* Be able to confidently multi-task and work with multiple departments to plan meetings, events, seminars, conferences and seminars. But also, actively promote these events, delegate registrations/attendance and feedback

* Receive and action applications for programmes, subscriptions etc. Making sure all policy’s and procedures are followed and all correct documentation is collected, accurately sorted and stored

* Produce reports for Management that outline service performance, impact data, funding required, timetables/timescales for business

* Accurately raise purchase orders, sales invoices, process all invoices, as well as conduct financial period reconciliations and reporting in a timely manner

* Monitor visits, suppliers and contractors and conduct regular performance checks to ensure all contractual obligations/evidence is in place

Experience:

* Experience working with compliance within publicly funded programmes

* Communicating with clients via phone, email and face to face

* Delivering projects of work in order to meet defined targets and competing priorities

* Tracking and producing performance management data

* Working with CRM and in house systems/data bases

* High level of knowledge and understanding in contract management practice, and compliance particularly with regard to publicly funded programmes

About you:

* High communication skills both verbal and written

* Attention to detail

* Good negotiation and listening skills

* Good knowledge of IT Applications such was Microsoft word and excel

* Can work well in a high pressure environment

* Approachable, with confidence to request data / information from professionals when required and highlight non-compliance (with support and backing of Team Manager)

We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy

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