Customer Service and Operations Specialist
3 weeks ago
Full-time | Permanent
Salary: £30,000 per year
Benefits: Casual dress, company pension, on-site parking
About the Role
Prime Workforce is delighted to be recruiting on behalf of an innovative client in the domestic heating industry for a Customer Service and Operations Specialist. Our client is a forward-thinking, fast-growing company offering cutting-edge products within the UK heating market.
In this role, you will represent the brand as a dedicated customer service ambassador, ensuring exceptional service delivery and building strong relationships with key stakeholders. You will also play an important role in improving operational processes, helping the company to continue providing a first-class customer experience.
If you’re passionate about customer service and want to be part of a company focused on growth, innovation, and excellence, this role could be the perfect opportunity for you.
Key Responsibilities
* Customer Support: Respond quickly and effectively to customer enquiries, working collaboratively with internal teams and external partners to resolve issues and exceed expectations.
* Delivery Coordination: Handle delivery enquiries, ensure timely fulfilment of orders, and maintain communication with delivery partners and service agents.
* Lead Management: Follow up on marketing leads generated through various channels, assisting customers with account registration, finding installers, and arranging product demonstrations.
* Customer Engagement: Conduct follow-up calls with customers post-installation to gather feedback and encourage online reviews.
* Call Handling: Manage inbound calls, ensuring a first-class customer service experience and providing support to sales teams where necessary.
* Service Resolution: Address service issues and disputes efficiently, striving to deliver prompt and satisfactory outcomes for customers.
* Process Improvement: Identify opportunities to enhance operational workflows to improve the overall customer service delivery.
* Ad Hoc Support: Carry out additional administrative and operational tasks as required to ensure smooth service delivery.
Do You Have What It Takes?
We’re looking for a confident, organised, and customer-focused professional with the following skills and qualities:
* An excellent telephone manner and communication skills.
* Strong organisational abilities to manage a varied workload effectively.
* IT proficiency, including experience with Excel and Microsoft Office.
* A proactive, self-motivated attitude, especially in a fast-paced environment.
* A customer-first mindset, with the ability to handle challenges effectively and professionally.
* Experience in logistics or delivery management is advantageous but not essential.
What You’ll Bring
Our client values team players who thrive in a collaborative and positive working environment. You will bring a "can-do" attitude, flexibility, and a commitment to excellence that aligns with the company’s mission to deliver outstanding customer service.
Working Hours
* Monday to Friday, 8-hour shifts.
Prime Workforce is proud to represent this exciting client in the recruitment of this role. If you’re eager to join a forward-thinking company within the domestic heating sector, apply now and take the next step in your career
-
Customer Service and Operations Specialist
3 weeks ago
Dunfermline, United Kingdom CV-Library Full timeFull-time | Permanent Salary: £30,000 per year Benefits: Casual dress, company pension, on-site parking About the Role Prime Workforce is delighted to be recruiting on behalf of an innovative client in the domestic heating industry for a Customer Service and Operations Specialist. Our client is a forward-thinking, fast-growing company offering...
-
Customer Service Specialist
2 months ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Dunfermline, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product selection.Operate...
-
Customer Service Specialist
3 months ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £20,000 - £25,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Dunfermline, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer service...
-
Customer Service Specialist
4 weeks ago
Dunfermline, Fife, United Kingdom Wm. Stephen (Bakers) Ltd. Full timeAbout Wm. Stephen (Bakers) Ltd.: We are a 4th generation family business that has been perfecting the art of baking for 150 years. Our commitment to using traditional methods and sourcing local ingredients has earned us recognition as Scottish Craft Bakery of the Year and UK Craft Bakery Business of the Year in 2021.We are now looking for a Customer Service...
-
Intervention Operations Specialist
4 months ago
Dunfermline, United Kingdom TechnipFMC Full timeIntervention Operations Specialist - Well Services Location: Houston, TX, US Employment type: Employee Place of work: Hybrid Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of...
-
Operational Support Specialist
2 months ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £25,000 - £35,000Operational Support Specialists are sought after by beBee Professionals in Dunfermline to join our vibrant team. As a key member of our team, you'll deliver exceptional customer service and support, collaborating with colleagues to achieve operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects...
-
Operational Support Specialist
3 days ago
Dunfermline, Fife, United Kingdom Prime Workforce Solutions Full timeAbout Prime Workforce SolutionsWe are a leading recruitment agency specializing in the domestic heating industry. Our mission is to connect top talent with innovative companies that share our passion for growth, innovation, and excellence.Job DescriptionThis Customer Service and Operations Specialist role offers a unique opportunity to join a dynamic team...
-
Customer Service Manager
3 weeks ago
Dunfermline, United Kingdom CV-Library Full timeCR Smith is Scotland's longest running home improvements company with a highly recognisable and established brand that is synonymous with quality. Rated excellent on Trust Pilot, we have also been voted best company in the UK in our sector by consumer champion Which. As we continue to be the very best in the market, and to support a major growth...
-
Customer Service Manager
2 weeks ago
Dunfermline, United Kingdom C R Smith Glaziers (Dunfermline) Limited Full timeCR Smith is Scotland's longest running home improvements company with a highly recognisable and established brand that is synonymous with quality.Rated excellent on Trust Pilot, we have also been voted best company in the UK in our sector by consumer champion Which.As we continue to be the very best in the market, and to support a major growth strategy, we...
-
Customer Service Representative
2 months ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Dunfermline is seeking enthusiastic Customer Service Representatives to join our fast-paced team. As a key member of our team, you'll deliver exceptional customer service and support, contributing to our operational success.Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...
-
Leisure Operations Specialist
6 days ago
Dunfermline, Fife, United Kingdom Fife Sports and Leisure Trust Full timeJob OverviewWe are seeking a part-time Lifeguard to supervise Leisure Centre users, ensuring safe use of facilities and equipment. This role is an excellent opportunity for individuals who are passionate about water safety and providing exceptional customer service.Key ResponsibilitiesCleanliness of the building: Maintaining the cleanliness of internal and...
-
Automotive Operations Specialist
3 days ago
Dunfermline, Fife, United Kingdom Euro Car Parts Limited Full timeJob Title: Automotive Operations SpecialistWe are seeking a skilled and motivated Automotive Operations Specialist to join our team at Euro Car Parts Limited. This role is ideal for individuals who possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Deliver...
-
Customer Service Supervisor
7 months ago
Dunfermline, United Kingdom Euro Car Parts Limited Full time**Job Overview**: Hours Per Week: 20 You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will...
-
Customer Service Representative
2 months ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Dunfermline, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
IT Operations Specialist
5 days ago
Dunfermline, Fife, United Kingdom Optos PLC Full timeOur company is seeking an IT Operations Specialist to join our team in Dunfermline. As an IT Operations Specialist, you will be responsible for the day-to-day operations of our cloud infrastructure, ensuring it runs smoothly and efficiently.ResponsibilitiesMonitor and maintain cloud services, including Azure and other third-party services.Troubleshoot issues...
-
Customer Service Manager
3 weeks ago
Dunfermline, United Kingdom CV-Library Full timeCR Smith is Scotland's longest established and most successful home improvements company with a highly recognisable brand that is synonymous with quality. Rated excellent on Trust Pilot with over 4500 reviews and voted best company in the UK in our sector by consumer champion Which, the customer experience and service is at the heart of everything we...
-
Customer Service Representative
4 days ago
Dunfermline, Fife, United Kingdom ASDA Full timeJob SummaryWe are seeking a Customer Service Representative to join our team at ASDA. As a key member of our retail staff, you will be responsible for delivering excellent customer service and contributing to the smooth operation of our stores.Key Responsibilities:Providing exceptional customer service and ensuring customer satisfactionWorking...
-
Customer Service Advisor
7 months ago
Dunfermline, United Kingdom FMG Repair Services Full time**Salary £22,596 per annum**, with bonus and company benefits. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Dunfermline. As the first point of contact you'll speak to the customer, the Bodyshop and any third parties to make...
-
Customer Service Representative
2 weeks ago
Dunfermline, Fife, United Kingdom Datel Solutions Ltd Full timeJob Summary:You will work closely with the engineering team to deliver exceptional customer service, measured against internal and contract-specific Service Level Agreements and Key Performance Indicators. As a Service Desk Operator, you will handle a variety of tasks daily.This role is ideal for individuals who possess good teamwork skills and the ability...
-
Customer Service Representative
3 days ago
Dunfermline, Fife, United Kingdom C R SMITH GLAZIERS (DUNFERMLINE) LIMITED Full timeCR Smith is Scotland's longest established and most successful home improvements company with a highly recognisable brand that is synonymous with quality. Rated excellent on Trust Pilot with over 4500 reviews and voted best company in the UK in our sector by consumer champion Which.co.uk, customer experience and service are at the heart of everything we...