Customer Service Advisor
4 days ago
Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours)
Access to Overtime opportunities available
Hourly Rate: £12.00
Location: Homeworking - equipment provided
Proposed Start Date: 13th January 2025
Welsh Speaking Required
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?
If you answered yes to all of the above, and are fluent in Welsh written and spoken language, we want to hear from you today
What are we offering you?
Every assignment at Serco comes with the following benefits to you:
Temp to Perm opportunity (Long term ongoing assignments, with permanent opportunities offered regularly.)
Monday to Friday shift hours (No weekend work to suit your work life balance)
Internal incentive schemes
Access to private medical, dental and pension schemes
Access to discounts from groceries to gardening, electronics to fashion, holidays and even home utilities, there are almost 1,000 different offers available to you, all of which can be used on top of other sales and promotions.
Mental Health and Well being support access
Up to 28 days paid holiday a year.
Weekly PayExclusive access to Adecco Associate Benefits including retail, Gym and leisure discounts, Eye care Vouchers and Mental Health support.
What will you be doing?
Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, you will be a vital member of the team at the Contact Centre.
We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.
You'll be responsible for:
Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
Capture, maintain and ensure quality and safety of customer data.
Assessing claims and dealing with customer enquiries via electronic means.
Supporting the Department's aim in the digitisation of all claimant services.
Delivering and maintaining individual and team targets.
Requirements:
Good verbal and written English and Welsh communication skills.
Ability to follow instructions and processes.
Resilience and the ability to work in a fast paced, high pressured team environment.
Evidence of your DBS application Number and cleared DBS certificate.
Verified RTW documentation.
Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
-
Customer Service Advisor
8 months ago
Swansea, United Kingdom Brenntag Full time**CUSTOMER SERVICE ADVISOR**: Our team in **Swansea** currently has an opening for a **Customer Service Advisor** The role of a Customer Service Advisor is a key office-based support role, with a strong administrative bias, responsible for providing assistance across the depot, which will involve: - Receipt and processing of customer orders, as well as...
-
Customer Service Advisor
1 month ago
Swansea, United Kingdom HAYS Full timeCustomer Service Advisor - Swansea - Permanent Your new company Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, confident and motivated individual to join their team in the capacity of a Customer Service Advisor. Your new role Your new role as a Customer Service Advisor is a varied...
-
Customer Service Advisor
6 months ago
Swansea, United Kingdom Days Motor Group Full time**Customer Service Advisor**: Job description **About the role** **.** We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Garngoch. **.** As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You will...
-
Customer Service Advisor
6 months ago
Swansea, United Kingdom Days Motor Group Full time**Customer Service Advisor**: Job description **About the role** **.** We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Plasmarl. **.** As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You will...
-
Customer Service Advisor
7 months ago
Swansea, United Kingdom Days Motor Group Full time**Customer Service Advisor**: Job description **About the role** **.** We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Plasmarl Commercial Service. As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You...
-
Customer Service Advisor
7 months ago
Swansea, United Kingdom Days Motor Group Full time**Customer Service Advisor**: Job description **About the role** **.** We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Garngoch Bodyshop. **.** As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You...
-
Customer Service Advisor
3 weeks ago
Swansea, United Kingdom Hsbc Full timeIf you've got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.
-
Customer Service Advisor
4 weeks ago
Swansea, United Kingdom HAYS Full timeCustomer Service Advisor - Swansea - Permanent Your new company Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, confident and motivated individual to join their team in the capacity of a Customer Service Advisor. Your new role Your new role as a Customer Service Advisor is a varied role....
-
Customer Service Advisor
6 months ago
Swansea, United Kingdom Brook Street Full time**Customer Service Advisor based in the Swansea SA7 area.** **Become a trusted advisor to our customers and help them get the best product for their needs, while enjoying these amazing benefits**: - Free parking on site - Fortnightly pay - £5k OTE bonus - Playstation room, zen room, and prayer room - Great culture - Promotion/progression opportunities...
-
Customer Service Advisor
3 weeks ago
Swansea, United Kingdom Hsbc Full timeIf you've got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.As well as a salary...
-
Customer Service Advisor
3 months ago
Swansea, United Kingdom C.E.M Day Ltd Full timeAbout the roleWe have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl, Commercial Service.As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.You...
-
Service Advisor
6 months ago
Swansea, United Kingdom FRF Motors Limited Full time**Service Advisor** **OTE £30K+** **Hours of work**: - **8.00 am to 5.30 pm Monday to Friday** - **8.00 am to 12.30 pm Saturday rota (every other)** As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. This is a busy department and the role...
-
Service Advisor
3 weeks ago
Swansea, United Kingdom TAY Recruitment Ltd Full timeService Advisor Hours of work: * 8.00 am to 5.30 pm Monday to Friday * Additional hours for Saturday rota 8.00 am to 12.30 pm (working one in every six weeks) TAY Recruitment are recruiting for an exciting opportunity to join our client based in Swansea. The successful candidate will work as a Service Advisor and join a successful Aftersales team;...
-
Service Advisor
4 weeks ago
Swansea, United Kingdom CV-Library Full timeService Advisor Hours of work: * 8.00 am to 5.30 pm Monday to Friday * Additional hours for Saturday rota 8.00 am to 12.30 pm (working one in every six weeks) TAY Recruitment are recruiting for an exciting opportunity to join our client based in Swansea. The successful candidate will work as a Service Advisor and join a successful Aftersales team;...
-
Service Advisor
3 weeks ago
Swansea, United Kingdom Eclipse Recruitment Full timeSERVICE ADVISOR An exciting opportunity has come up to join a well-established Automotive Dealership in Swansea. We require a Service Advisor to join our successful aftersales team; this position will play a crucial role in driving our business forward. Candidates must be able to cope under pressure while maintaining a professional attitude at all times....
-
Service Advisor
4 weeks ago
Swansea, United Kingdom CV-Library Full timeSERVICE ADVISOR An exciting opportunity has come up to join a well-established Automotive Dealership in Swansea. We require a Service Advisor to join our successful aftersales team; this position will play a crucial role in driving our business forward. Candidates must be able to cope under pressure while maintaining a professional attitude at all times....
-
Service Advisor
7 days ago
Swansea, United Kingdom TAY Recruitment Ltd Full timeService AdvisorHours of work: * 8.00 am to 5.30 pm Monday to Friday * Additional hours for Saturday rota 8.00 am to 12.30 pm (working one in every six weeks)TAY Recruitment are recruiting for an exciting opportunity to join our client based in Swansea. The successful candidate will work as a Service Advisor and join a successful Aftersales team; this...
-
Sales And Customer Service Advisor
5 months ago
Swansea, United Kingdom Amplifon Full timeSales And Customer Service Advisor Swansea Hours: | Mon-Fri (am - pm). Salary: £, + Variable commission scheme A Career to Be Proud Of… We are looking for a Sales and Customer Service Advisor to join our high street branch in Swansea. You will be working on the reception desk managing the diary for the Audiologist, making calls to...
-
Customer Service Advisor
1 week ago
Swansea, United Kingdom Dpdgroup Full timeJob DescriptionOur Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.In this role you will be helping both internal and external customers in relation to the collection or delivery of their...
-
Service Advisor
7 months ago
Swansea, United Kingdom Perfect Placement UK Ltd Full time**County**: Swansea **Town/City**: Swansea **Sector**: Service Department, Car Dealership **Salary**: £24350 - £26750 per annum **Job ref**: 131832 **Vehicle Service Advisor required in Swansea** - Starting rate of £12 per hour with access to £200 per month in performance based bonuses. - Monday to Friday only 8:30am to 5:00pm, with a 4:00pm Friday...
