Service Advisor
6 months ago
**Service Advisor**
**OTE £30K+**
**Hours of work**:
- **8.00 am to 5.30 pm Monday to Friday**
- **8.00 am to 12.30 pm Saturday rota (every other)**
As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.
This is a busy department and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.
**Duties of the Service Advisor**:
- Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
- Dealing with all service enquiries;
- Managing the allocation and handover of customer service vehicles;
- Liaising with workshop team to ensure timely completion of customer vehicles;
- You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans etc on offer, this part of the role will be key to your overall OTE of £30k+.
**Requirements of the Service Advisor**:
- Previous Service Advisor experience within the automotive industry is essential;
- Warranty experience is preferred;
- You must be IT literate and Kerridge knowledge is required;
- You must hold a full UK driving licence;
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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