Service Advisor

6 months ago


Swansea, United Kingdom FRF Motors Limited Full time

**Service Advisor**

**OTE £30K+**

**Hours of work**:

- **8.00 am to 5.30 pm Monday to Friday**
- **8.00 am to 12.30 pm Saturday rota (every other)**

As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.

This is a busy department and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.

**Duties of the Service Advisor**:

- Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
- Dealing with all service enquiries;
- Managing the allocation and handover of customer service vehicles;
- Liaising with workshop team to ensure timely completion of customer vehicles;
- You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans etc on offer, this part of the role will be key to your overall OTE of £30k+.

**Requirements of the Service Advisor**:

- Previous Service Advisor experience within the automotive industry is essential;
- Warranty experience is preferred;
- You must be IT literate and Kerridge knowledge is required;
- You must hold a full UK driving licence;

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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