Service Advisor

6 months ago

Swansea, United Kingdom Volvo Full time

**Service Advisor**

Are you looking for a new challenge? Would you like the opportunity to work for a prestigious automotive dealership group?

An opportunity has arisen at our clients busy dealership in Volvo Swansea, for a **Service Advisor **to join them to maintain a 5 star service for their customers.

**What will I be responsible for?**
- Contacting our customers to book their vehicles into the Workshop for servicing or repairs
- Loading the in house database appropriately
- Daily control of the service diary
- Maximising service opportunities
- Directing enquiries efficiently to the relevant departments
- Updating customer details in line with the GDPR
- Maintaining GDPR security by following the relevant procedures
- Creating service job cards and packs
- Assisting customers with general queries by finding solutions
- Filing and maintaining effective administrative processes
- Ad hoc service administration as reasonably requested
- Contributes to the team by completing related tasks as needed

**The ideal Service Bookings Clerk will possess**:

- Exceptional personal presentation, telephone & face to face communication skills
- Microsoft Office Skills and other in house DMS knowledge
- Experienced in telephone systems and service calls
- Customer focused at all times
- Relishes the challenges of a pressured environment

**About the company**

FRF offer a stable and enjoyable working environment for their employees. Career development is enthusiastically encouraged by the Management and their Manufacturer partners, with dedicated programmes helping employees and their Apprentices with their progression and ongoing careers.

**What can they offer you?**

In return for your reliability and hard work, you will be offered a great range of benefits including:

- Salary dependant on experience and will be confirmed at Interview stage

Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays (pro rata)
- Cycle to work scheme
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£11.75 per hour

Expected hours: No less than 42.5 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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