Psychological Services Manager

4 days ago


Nationwide, United Kingdom PAM Group Ltd Full time

Job Summary
The psychological Services manager is responsible for the leadership and management of the psychological services team. The role is to ensure delivery of services, optimising utilisation within the team, in line with our robust clinical and operational standards.

This role is Hybrid / Homebased with some travel to Warrington HQ, PAM clinics and client sites

Key Accountabilities & Responsibilities

Ensure all of the team are reaching their daily billable hours, reviewing this on a daily, weekly and monthly basis.

To drive performance and productivity across the psychological services team to deliver the highest level of support to all our service users in a timely manner.

Line management of your team including: absence management; HPP monthly one-to-one line management and annual reviews.

Monitoring the quality of therapists work through PAM Listen feedback and complete monthly audits, providing qualitative in the moment coaching to maintain and enhance the quality of service to our clients.

Duty manager responsibilities including: oversight of risk and safeguarding concerns; liaising with operations team to deliver a responsive service to the clients; answering queries from therapists, clinical support and clients.

Data analysis and reporting of service delivery, in line with individual and departmental goals.

Providing leadership, support and guidance to the team of therapists that you will manage.

Attendance at client meetings as required.

Investigating complaints on behalf of the Head of Psychological Services.

Identify knowledge gaps and improvement within the team, to be able to develop and delivery of training whilst working with PAM Academy to meet our training needs.

Encouraging and developing best practice within your team.

Involvement with recruitment and induction of new starters

Supporting and coaching new starters during their probation period including reviewing their reports.

Attending management briefings and meetings.

Organising and facilitating monthly team meetings.

Additional tasks as discussed and agreed with the Head of Psychological Services.

Responsible for your own caseload proportionate to management time

Skills, Experience & Qualifications

Postgraduate diploma in counselling, psychotherapy, CBT or equivalent.

Minimum of two years postgraduate experience working in counselling, psychotherapy, CBT or equivalent.

Member of BACP/ BABCP/NCS either accredited or working towards.

Clinical supervisor desirable.

Experience of safeguarding and managing risk with client groups.

Strong management and organisational skills.

A clear and confident verbal and written communicator.

IT literate with MS Windows, ability to quickly learn inhouse systems and a competent typist.

Benefits

* We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%

* 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)

* Life insurance scheme valued at 4x your annual salary

* Income protection

* Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed

* Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme

* Long service rewards

* Flexible Working Hours

* Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support

* Support with training and development

* Group Income Protection

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

#IDREM


  • Service Manager

    3 weeks ago


    Nationwide, United Kingdom nGenium Full time

    Service ManagerSalary: £50k - £70k + Credit Card + BonusLocation: Remote – South UKnGenium is currently recruiting for a global specialist provider of analytical instrumentation and lab equipment service and support working with pharmaceutical companies and research facilities across the UK, EU and the US. Through continued growth they are looking for...

  • Service Manager

    2 weeks ago


    Nationwide, United Kingdom nGenium Full time

    Service Manager Salary: £50k - £70k + Credit Card + Bonus Location: Remote – South UK nGenium is currently recruiting for a global specialist provider of analytical instrumentation and lab equipment service and support working with pharmaceutical companies and research facilities across the UK, EU and the US. Through continued growth they are looking...


  • Nationwide, United Kingdom Fulmar Services Full time

    Fulmar Services is seeking a skilled Field Team Leader to oversee daily operations of 20-25 field agents, ensuring client satisfaction and adherence to strict Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).About the RoleThis key position involves managing daily activities, providing ongoing support, audits, and training to ensure...

  • Field Team Manager

    3 weeks ago


    Nationwide, United Kingdom Fulmar Services Full time

    Due to further growth, Fulmar Services are currently looking to recruit an experienced Field Team Leader who has a passion for field debt work, field safety, the development of people & delivering business and client excellence.As a Field Team Manager you will be, responsible for day to day operations of circa 20-25 field agents. You will be the first point...


  • Nationwide, United Kingdom VIQU Limited Full time

    Service Delivery Manager Location: Remote    About Us: Consult Energy are working with an established Utilities company who are committed to providing exceptional services across the sector. Their mission is to deliver innovative solutions that enhance the lives of their customers and support the communities they serve. They pride themselves on their...


  • Nationwide, United Kingdom Hunters Recruitment and Training Ltd Full time

    Customer Service Manager - energyBurgess HillUt £32,000A Customer Service Manager (energy) is required for Hunters’ fast-growing energy specialist client to ensure that the team are supported and able to perform their duties efficientlyMonday – Friday, 9:00am – 5:00pmCustomer Service Manager – energy - job• Addressing customer issues and ensuring...


  • Nationwide, Nationwide, UK, United Kingdom 14forty Full time

    Area Soft Services Manager - South Area Soft Services Manager - SouthUp to 47,000 (depending on experience) plus Company Electric Car / AllowanceWe are seeking an experienced Area Facilities Manager to oversee Facilities Management Services for a national contract in the South of the UK, focusing primarily on Security across a specific geographical region....


  • Nationwide, United Kingdom Develop Full time

    Role: Senior Service Operations Manager Location: Remote across multiple locations outside of London within the UK This is an exciting opportunity to join a forward-thinking organisation committed to maintaining and enhancing the operational integrity of its core services, including payments, lending, banking, core operations, and IT enablement. Aligned...


  • Nationwide, United Kingdom Gregory Walker Associates Full time

    The Role As interim Quality Services Manager, you will: * Lead and manage the technical services team, ensuring the effective support of production, quality assurance, and R&D teams. * Oversee the technical processes across production, ensuring all systems, processes, and products comply with relevant food safety standards and certifications such as...


  • Nationwide,, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Nursing Services Manager Salary:  As a Nursing Services Manager you will be responsible for the leadership and management your field-based nursing team ensuring the consistent delivery of high quality, safe clinical care. You will be required to work in close partnership with the regional operations managers and other functions of the business to provide...


  • Nationwide,, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Nursing Services Manager Salary: £45,000 per annum, plus company car  As a Nursing Services Manager you will be responsible for the leadership and management your field-based nursing team ensuring the consistent delivery of high quality, safe clinical care. You will be required to work in close partnership with the regional operations managers and other...

  • SHEQ Manager

    2 weeks ago


    Nationwide, United Kingdom AWC STAFF SERVICES LTD Full time

    Our client are looking for a talented Health and Safety Manager with a background in MEICA. Duties and responsibilities to include: * Ensuring the delivery of legislative compliance and promote continuous improvement of Safety and performance * You’ll be supporting the Site Teams in identifying solutions and options to overcome issues, delivering...


  • Nationwide, United Kingdom 4Recruitment Services Full time

    LGV Waste Collection Driver – Barnsley  Location – S71 1NL  £15.17ph – On going contract  What you will be doing?• Undertake operational duties which will involve a wide range of physically and mentally demanding tasks in all weathers Ensure the completion of all daily tasks while ensuring the safety of employees, colleagues, and members of...

  • Site Manager

    2 weeks ago


    Nationwide, United Kingdom S Guest Consultancy Services Ltd Full time

    Site Manager – Retail Fit Out Projects Are you a seasoned Site Manager with a passion for delivering high-quality retail fit out projects across the country? We are looking for an experienced Site Manager to join a well established retail fit out contractor who carry out projects for some blue chip clients across the country. Job title: Site...


  • Nationwide, United Kingdom Icare24 Birmingham Full time

    Job Summary: An opportunity is available for a dedicated Band 7 Multidisciplinary Pathway Worker to support our team in Kent (Location:CT10 2TT). This role focuses on mental health assessments, clinical harm reviews, and reducing wait times for young individuals in need of mental health services. We are seeking a professional with advanced clinical skills...


  • Nationwide, United Kingdom Experis Full time

    Our client, a global defence organisation, urgently require an experienced Service by Design Consultant to join their team on a permanent basis.In order to be successful, you will have the following experience:Strong service design background within user cantered design (UI/UX)Designing end-to-end services comprised of multiple digital products and...


  • Remote Nationwide, United Kingdom M Group Services Full time

    Job Opportunity: Business Development ManagerThe Business Development Manager will play a key role in driving business growth and developing new products and services for the sectors served by the M Group Services Energy Retail Division.Key Responsibilities:Generate new leads to deliver growthDevelop client relationships and prepare tender documentsSupport...


  • Nationwide, United Kingdom Diamond Search Recruitment Ltd Full time

    Diamond Search Recruitment are delighted to be representing our client, an exciting and fast paced agency, who are recruiting for a Head of Client Services.  Join a highly successful team and be the lead to the account managers whom you will be strategically supporting and managing.  The role is a permanent opportunity, with offices based in Folkestone,...


  • Nationwide, United Kingdom Provectus Recruitment Full time

    Field Service Engineer – Steam Turbines Provectus Recruitment are currently partnered with a leading manufacturing organisation in the UK, that design & manufacture large-scale rotating machinery, used for power generation. This is a business that has manufactured rotating power-gen equipment for many years. They are currently going through a period of...


  • Nationwide, United Kingdom Regional Recruitment Services Full time

    We are looking for B2B sales individuals for a fantastic position with a growing company based in Market Harborough. In this position you will work the full 360 sales cycle, providing businesses with excellent rates on their utilities. This is an incredible opportunity for someone with at least 1 years experience in B2B looking to get into the sector....