Field Team Manager
14 hours ago
As a Field Team Manager you will be, responsible for day to day operations of circa 20-25 field agents. You will be the first point of contact, coach & mentor to support your team creating resolutions whilst supporting customers, clients and the business.
You will be dealing directly with agents, making sure that client requests are adhered to, SLA and times scales are met, providing ongoing support, audits, training, problem solving and collaborating with MPAAS teams to provide best possible service.
Other duties will include
* Working closely with all relevant business areas to ensure the Field Welfare team operates at optimum performance through daily interaction, mentoring, allowing the team to grow in their ability to succeed daily.
* Motivating your team to make a difference, actively support colleagues in a collaborative way to enable achievement of individual and business goals.
* Evaluating agents daily activities and performance to celebrate or deal with any issues that arise.
We’d love to hear from you, if you
* A Team Manager with experience of mentoring field based teams
* Ideally experience of working in the debt industry – Utilities would be beneficial.
* Create a safety first approach
* Are an excellent problem solver and communicator with change and process management
* Have a proven ability to adhere to strict KPI’s and SLA’s
* Are someone who loves to be in the field, supporting our agents and contractors.
* If you have a previous Debt and or Revenue Protection background (in a utilities setting) it would be advantageous.
Remuneration Package
* Basic Salary: £35,000
* London Weighting Payment: £2,500 if you live inside the M25.
* Vehicle: Fully expensed vehicle + Fuel Card with personal usage
* Holidays: 23 days + 8 bank holidays Plus 1 Incremental service day, up to a maximum of 25 days annual leave.
* Holiday Buy & Sell Scheme: You will have an option to purchase up to an extra 5 days annual leave.
* Private Medical Care: After 3 months service, you will have the opportunity to opt-in to a private medical care scheme with Vitality.
* Working hours: 40 hours per week. Monday – Friday 8am-5pm
* Life Assurance Cover: You will be enrolled into a Company Life Assurance scheme with Zurich which will pay out 2x your annual salary
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