French Speaking Customer Service Admin

2 days ago

Bracknell, United Kingdom Source 4 Full time

Our client is seeking a Bilingual French-English Order Processing Specialist to their team. This role is pivotal in providing exceptional customer service, ensuring accurate order processing, and maintaining strong collaboration with internal teams, third-party warehouses, and external customers.

Key Responsibilities
· Deliver excellent customer service via written communication, telephone, and face-to-face when required.
· Collaborate with the operations, sales, and warehouse teams to understand customer requirements and champion delivery compliance.
· Accurately process orders (manual and EDI) using the JDE Oracle system, ensuring correct item numbers, pricing, and adherence to stock allocations.
· Coordinate with 3rd-party warehouses to book, pick, pack, and dispatch orders according to customer guidelines.
· Ensure all deliveries into EU retail partners comply with the EU Toys Safety Directive, including labelling retail packaging appropriately with language warnings.
· Review and maintain open orders weekly, making updates to quantities, dates, pricing, and shipment schedules as needed.
· Reconcile open orders against 3rd-party warehouse platforms and follow up on delivery discrepancies or non-conformances.
· Maintain accurate internal records and collaborate with colleagues to resolve any issues.
· Provide coverage for other accounts when team members are unavailable.
Person Specification
· Fluent in French (essential).
· Proven experience in order entry with a high level of accuracy.
· Familiarity with Amazon Vendor Central (beneficial but not essential).
· Experience working with colleagues where English is not their first language.
· Knowledge of product barcoding and EU compliance for the retail sector (advantageous but not essential).
· Proficiency in Microsoft Excel and Outlook is highly advantageous.
· Minimum GCSEs in English and Maths (grades A-C) or equivalent.

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview

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