Helpdesk Co-ordinator

Helpdesk Co-ordinator required for a leading facilities management and professional services company. The business put their customers at the heart of everything they do and are keen to hire people who are passionate to deliver 1st class customer service. The role is supporting a reactive maintenance help desk for clients/contractors with; inputting job orders; responding to telephone calls from the maintenance helpline; ensuring timescales are met; chasing contractors; arranging quotations etc. Youll be the initial point of contact between the business and their customers. It'll be up to you keep customers updated and handle their issues and queries professionally.
This role requires someone who has previously worked within a helpdesk role within facilities management.

What will you be doing as a Helpdesk Co-ordinator?

Providing support on the reactive maintenance help desk for clients/contractors
Inputting job requests/works orders via the in house software system and completing all requisite fields
Responding to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period
Chasing contractors for updates and completion on all works carried out
Arranging for quotations on any costed works, ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation
Supporting with the out of hours telephone cover once every three weeks
Processing contractor invoices
Preparing reports for key clients
Maintaining excellent working relationships with other colleagues, clients, and contractors
Reporting into the Head of Facilities Management
We would LOVE to hear from you if you have the following skills and experience:

This role requires someone who has previously worked within a helpdesk role within facilities management
Passionate to deliver 1st class customer service
Excellent communicator with the ability to build excellent working relationships with other colleagues, clients, and contractors
Ability to work well under pressure and to tight timescales, in a busy reactive role
High attention to detail when processing job orders and client / customer requests
Computer literate with knowledge of MS Office and ability to pick-up in-house software system
What will you get in return for your work as a Helpdesk Co-ordinator?

Salary of up to £25k, dependent upon experience
Hours of work are Monday to Friday 8am to 5pm, with a requirement to support with out of hours once every 3 weeks
Holiday Entitlement is 20 days + bank holidays, rising with length of service to 25
Birthday day off
Working for a leading facilities management and professional services company
Free parking
Close to major motorway and public transport links

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