Helpdesk Coordinator

4 months ago

Stockport, United Kingdom Workpoint Recruitment Full time

We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Helpdesk Co-ordinator to provide comprehensive administrative support.

Working 37.5 hours per week, Monday - Friday, the firm offers a competitive salary and it's negotiable depending on experience, plus discretionary bonus, training, on-site parking, pension and 20 days annual leave (increasing with service) + bank holidays.

To be successful, you will have exceptional prioritisation, planning and communication skills and can deal with a wide range of people from Managing Directors to contractors.

Main duties of the role include:

  • To provide support on the reactive maintenance help desk for clients/contractors.
  • To input job requests/works orders via the Qube/Planet software system and completing all requisite fields.
  • To respond to telephone calls from a dedicated direct maintenance telephone line.
  • Chasing contractors for updates and completion on all works carried out.
  • To arrange for quotations on any costed works.
  • To operate within a team and promote amicable working relationships.
  • To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
  • Processing contractor invoices.
  • To carry out other duties for the company as reasonably required from time to time.
  • Preparing reports for key clients.

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