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Customer Care Administrator

1 month ago

Poole, United Kingdom Wheatstone Solutions Full time

Customer Care Administrator - £26,000 - Poole - Permanent

Introduction

A new opportunity has arisen for a Customer Care Administrator to join my client, a House Builder, based in the Poole area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

The role will offer training in order to progress to a Customer Care Coordinator role over 6-12 months.

This is an office based role, Monday to Friday

The Role:

- Initially learning the systems and role, you'll be carrying out administration duties, logging defects and queries on the system, ensuring handover guides are put together accurately, obtaining relevant information where needed from each department.

- Taking calls from Customers and being point of contact.

- Chasing contractors as required regarding outstanding defects that require attendance.

- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- As a Coordinator, you'll then be understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

- Scheduling works for in-house Operatives' diaries.

- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills:

- Customer Service and Administration experience in a similar environment required.

- Excellent telephone and writing skills

- Team player attitude

- Excellent attention to detail

- Customer Service experience within the House Building/Construction/Maintenance Contractor is desirable

For more information please apply below or contact Chris Ellis at Wheatstone Solutions