Customer Care Administrator

3 days ago


Poole, Poole, United Kingdom Wheatstone Solutions Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in administration and customer service?

We are seeking a skilled Customer Care Administrator to join our team at Wheatstone Solutions. As a key member of our support team, you will be responsible for providing outstanding customer care services to homeowners after sales.

The successful candidate will have excellent communication skills, both written and verbal, and experience working in a similar environment. You will also possess strong organizational skills, attention to detail, and the ability to work well under pressure.

In this role, you will learn the systems and processes required to deliver an exceptional level of customer care service. You will be responsible for logging defects and queries on our system, ensuring handover guides are accurate, and obtaining relevant information from each department as needed.

You will also be expected to chase contractors regarding outstanding defects that require attendance. Reporting to our Head of Department, you will deliver an excellent level of customer care service meeting the needs of homeowners after the sale.

To succeed in this role, you will need to demonstrate excellent telephone and writing skills, with a proven track record of delivering high-quality customer service in a similar environment. If you have experience working in the house building or construction industry, this would be highly desirable.

This is a fantastic opportunity to develop your career in customer service and build a long-term relationship with our company. We offer a competitive salary of £26,000 per annum and a supportive work environment.



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