Central Employment | Ecommerce Marketplace Manager

11 hours ago

Birmingham, United Kingdom Central Employment Full time

Central Employment are working in partnerships with a rapidly expanding FMCG, eCommerce Retail and Distribution organisation, as they look to invest further in there in-house eCommerce team.
They have a new and pivotal opportunity, for a Marketplace eCommerce Specialist, to work alongside there dedicated Senior eCommerce Manager.
Marketplace eCommerce Specialist job profile: The ideal candidate will have a strong background in eCommerce with a proven track record of driving growth and optimising performance across marketplace channels and subscription services.
This role requires a data-driven mindset, with a focus on maximising revenue and customer retention through strategic management of there expanding online marketplace and subscription offerings.
Main responsibilities of the Marketplace eCommerce Specialist: Oversee the day-to-day operations of our online marketplace channels ensuring product listings are optimised for maximum visibility and conversion Working with any external agencies and suppliers to deliver against agreed KPI's Develop and implement strategies to drive sales growth, improve customer experience, and increase market share across all marketplace platforms Monitor marketplace performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs Manage relationships with marketplace partners and stay informed on platform updates and best practices Work with internal teams to ensure marketplaces have up to date content and imagery Work with senior team to deliver subscription strategy Work with there wider digital marketing team to attract new subscribers, leveraging data to identify the most effective channels and tactics Implement retention strategies such as personalised communications, loyalty rewards, and exclusive content to reduce churn and enhance customer lifetime value Work closely with the brand and product teams to continuously innovate and improve our subscriptions, including new features and added value for subscribers Set and monitor KPIs related to subscription growth, churn rate, customer lifetime value, and other relevant metrics.
Regularly analyse performance data to identify trends and areas for improvement.
Work closely with our subscriptions platform to ensure we utilise all aspects and tools Work with email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewal processes.
Conduct ongoing market research to stay ahead of industry trends, competitor offerings, and emerging consumer preferences in the subscription space Essential experience: Circa 3+ years experience in e-commerce with experience of managing online marketplaces Subscription experience would be a bonus Strong commercial acumen with the ability to translate data into actionable business strategies Self-starter with excellent project management skills, capable of working independently and as part of a tea Proficiency in platforms such as (e.g., Recharge, Shopify, Amazon Seller Central, Google Analytics, Excel) Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams Strong understanding of online consumer behaviour and trends

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