Modern Workplace

1 day ago

Manchester, United Kingdom Ans Full time

The roleAs the go-to person for the Modern Work support team and our customers, you'll be the first point of contact for any escalations.
You'll specialize in Citrix, Azure (AVD), and M365, but we're keen for you to explore and learn new modern workplace technologies too
Your main responsibilities will include providing technical support and handling P1 support incidents.
Plus, you'll get to work on deployment and migration projects, and even contribute to product development and pre-sales processes.What will I be doing?
Act as an escalation point for 1st line Modern Work engineers, offering technical support and guidance within your area of expertise, specifically AVD and Citrix Supporting in the project delivery process.
Understanding, delivering, and supporting our core IT products and services.
Take ownership of escalated and long-standing incidents and monitoring events, ensuring the customer is kept up to date in line with SLAs.
Identify system issues and create innovative solutions to enhance processing efficiency and stability.
Helping in upskilling junior members across the product technologies and ensuring they are meeting SLAs.
Contributing to internal documentation and training sessions.
Contributing to Daily Stand-up and team meetings.
What will I bring to the role?
Knowledge in troubleshooting, deploying and managing Citrix environments, Microsoft Azure Virtual Desktop (AVD) Technology Stack (Compute, Azure Files, FSLogix) Strong understanding of Azure platform technologies, including IaaS and PaaS services and common workloads.
Good exposure to Citrix Technologies or Azure orchestration tools for Enterprise/MSP Ability to review notifications of Security & Quality Releases across technological stack to determine implementation.
Skilled in supporting and administering M365 technologies, e.g.
Exchange Online, SharePoint, Teams, Defender, Intune etc.
Experience conducting customer environment review (Cost & Performance optimisation).
Experience and active participation in migrations into Microsoft 365 and/or Microsoft Azure Azure Networking e.g.
E.g.
Azure firewalls, VPNs etc.
(Including Hub and Spoke network topologies)General Windows Server and domain services knowledge including Active Directory, Group Policy (GPO), PowerShell, and print/file server experience.
Why work for ANS?At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done.
Openness, ambition, honesty, and passion are what drive us every day.
We are bold, courageous, and innovative – and we do it like no other.
We invest in our people.
In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.We're proud of the inclusive, fun, dynamic environment we've created.
It's a safe space that works for all.
You don't have to be a techie to work in tech.
Bring your authentic self and find your dream role here.
Find out more at .What's in it for you?With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.Company benefits As standard: 25 days' holiday, plus you can buy up to 5 more daysA little extra: we'll give you your birthday off, and an extra celebration day for whatever you want
Tying the knot?
You get 5 days' additional holiday in the year you get married.
Oh, and 5 volunteer daysPrivate health insurancePension contribution match and 4 x life assuranceFlexible working and work from anywhere for up to 30 days per year (some exceptions)Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full payCompany social events – get ready for a jam-packed calendarElectric car scheme12 days of personal growth development time ANS are an equal opportunities employer.
We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation.
We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

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