Quality Analyst
3 days ago
What you will do As a Quality Assurance Analyst/Coach, you'll play a vital role in enhancing customer experiences by developing and implementing quality processes.
You'll evaluate interactions, provide constructive feedback, and collaborate with stakeholders to drive meaningful change.
From identifying risks to delivering impactful training sessions, your contributions will strengthen team performance and ensure customer satisfaction remains at the heart of everything we do.What we offerCompetitive salaryPaid holidays and sick payHybrid working optionComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career laddersDedication to safety through our Zero Harm policyAccess to business resource groupsTraining on our company valuesHow you will do it Use QA software (e.g., NICE) to complete reviews and monitor performance trends.Facilitate collaboration sessions with stakeholders to drive alignment and mutual understanding.Deliver feedback in person or remotely, using coaching techniques to embed knowledge.Perform trend analysis and create action plans at individual, team, and department levels.Develop training materials with L&D to address quality gaps and foster improvement.Utilize metrics, dashboards, and storytelling to communicate insights and results effectively.What we look for Required Proven experience in a quality assurance role, ideally in a contact center.Strong analytical skills with the ability to interpret data and identify trends.Excellent communication and coaching skills, with the ability to build relationships.Proficiency with QA software and an understanding of quality frameworks.PreferredFamiliarity with regulatory requirements and risk management processes.Experience working in a fast-paced, large-scale customer service environment.Advanced skills in stakeholder engagement and collaboration.#LI-MS2#LI-Hybrid
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Academic Quality Analyst
2 weeks ago
Manchester, United Kingdom UK Management College Full timeAcademic Quality Analyst (Part-Time)Location: UK Management College (UKMC) – Manchester CampusEmployment Type: Part-Time, 0.6 FTE (3 days per week)Are you passionate about ensuring the highest standards of academic quality?We are seeking a dedicated and experienced Academic Quality Analyst to join our dynamic team at UK Management College (UKMC). In this...
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Academic Quality Analyst
2 weeks ago
Manchester, United Kingdom UK Management College Full timeJob Description Academic Quality Analyst (Part-Time) Location : UK Management College (UKMC) – Manchester Campus Employment Type : Part-Time, 0.6 FTE (3 days per week) Are you passionate about ensuring the highest standards of academic quality? We are seeking a dedicated and experienced Academic Quality Analyst to join our dynamic team at UK Management...
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Business Systems Analyst
13 hours ago
Manchester, United Kingdom Tilt Recruitment Limited Full timeBusiness Systems Analyst (Quality Systems) Permanent Remote Our client is committed to making a difference in peoples lives by delivering quality support services to members of the community with learning disabilities and their families. We're looking for a driven and experienced Quality Systems Analyst to help them leverage technology and optimise...
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Raw Materials Quality Analyst
2 weeks ago
Manchester, United Kingdom CV-Library Full timeAnderson Knight is currently recruiting a Raw Materials Quality Analyst for one of our clients in the food manufacturing industry. As a Raw Materials Quality Analyst, you will be responsible for ensuring that all incoming raw materials meet the company's quality standards and comply with regulatory requirements. Your role will be integral in maintaining...
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Business Systems Analyst
1 day ago
Manchester, United Kingdom Tilt Recruitment Limited Full timeBusiness Systems Analyst (Quality Systems) Permanent Remote Our client is committed to making a difference in peoples lives by delivering quality support services to members of the community with learning disabilities and their families. We're looking for a driven and experienced Quality Systems Analyst to help them leverage technology and optimise...
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Business Systems Analyst
11 hours ago
Manchester, United Kingdom Tilt Recruitment Limited Full timeBusiness Systems Analyst (Quality Systems) Permanent Remote If you want to know about the requirements for this role, read on for all the relevant information.Our client is committed to making a difference in peoples lives by delivering quality support services to members of the community with learning disabilities and their families.We're looking for a...
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Quality Analyst
1 week ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Quality Assurance Analyst/Coach, you’ll play a vital role in enhancing customer experiences by developing and implementing quality processes. You’ll evaluate interactions, provide constructive feedback, and collaborate with stakeholders to drive meaningful change. From identifying risks to delivering impactful training...
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Quality and Compliance Analyst
4 weeks ago
Manchester, United Kingdom NJR Recruitment Full timeQuality and Compliance Analyst - Pensions £30,000 FULL REMOTE NJR Recruitment are yet again partnered with one of the worlds leading Pensions providers. This client has a strong focus on practices, people, products, and technology, continuous improvement and innovation set them apart from the rest. They are currently looking to recruit an experienced...
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Business Systems Analyst for Quality Management
3 weeks ago
Manchester, United Kingdom Lonza Group Ltd. Full timeAt Lonza, we're committed to excellence in life sciences. We're seeking a skilled Business Systems Analyst to join our team and drive quality management initiatives forward.Key Responsibilities:Collaborate with cross-functional teams to design and implement IT solutions for Quality Assurance and Quality Control departments.Act as a regional IT Business...
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Quality Analyst
3 weeks ago
Manchester, United Kingdom Elevate Flexible Legal Resourcing Full timeElevate is seeking a Quality Analyst (skilled in Client Onboarding / Conflicts / CDD / AML KYC) for a 3-month interim or Permanent role for our customer, a leading Law Firm. The position is hybrid and requires 3 days onsite in Birmingham, Sheffield, or Manchester offices.EssentialDetailed understanding of and CDD, AML and Conflict policies, controls, and...
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Senior Data Analyst
4 weeks ago
Manchester, United Kingdom HCRG Care Group Full timeDrive data-driven decisions with a talented Senior Data Analyst at HCRG Care Group. This is an exciting opportunity to support our business growth and make a meaningful impact on healthcare delivery.We are seeking a highly skilled Business Intelligence Data Strategist to join our dynamic team. As a key member, you will be responsible for designing and...
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Quality Assurance and Testing Analyst II
2 months ago
Manchester, United Kingdom BNY Full timeJob Title: Associate, Quality Assurance and Testing Analyst IIAt BNY, we're seeking a talented individual to join our Global Payments & Treasury Service Operations team as an Associate, Quality Assurance and Testing Analyst II. This role is based in Manchester and offers a hybrid work model.Key Responsibilities:Support the testing of new or enhanced...
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Business Systems Analyst
2 days ago
Manchester, United Kingdom Tilt Recruitment Limited Full timeBusiness Systems Analyst (Quality Systems) Permanent Remote Our client is committed to making a difference in peoples lives by delivering quality support services to members of the community with learning disabilities and their families.We're looking for a driven and experienced Quality Systems Analyst to help them leverage technology and optimise their...
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Quality Assurance Analyst
1 month ago
Manchester, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
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Customer Data Quality Analyst
5 days ago
Manchester, United Kingdom Hologic, Inc. Full timeRole Overview">We are seeking a skilled Customer Data Quality Analyst to join our Commercial Development & Insights team at Hologic, Inc. in Manchester, UK. The successful candidate will ensure the accuracy and integrity of customer data across our organization.The ideal candidate will have excellent attention to detail, strong analytical skills, and...
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Quality Assurance Analyst
2 days ago
Manchester, United Kingdom Adanola Full timeWe're building out our Tech/Data team.Adanola are searching for a Quality Assurance Analyst to join us on our growth journey.The role will report to our Head of Product Development, and be the first role of it's kind in the company.Roles and Responsibilities: Design, execute, and document manual test cases to validate software features, covering functional,...
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Quality Assurance Analyst
4 days ago
Manchester, United Kingdom Adanola Full timeJob Description We're building out our Tech/Data team. Adanola are searching for a Quality Assurance Analyst to join us on our growth journey. The role will report to our Head of Product Development, and be the first role of it's kind in the company. Roles and Responsibilities: Design, execute, and document manual test cases to validate software...
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Quality Assurance Analyst
1 day ago
Manchester, United Kingdom Adanola Full timeWe're building out our Tech/Data team.Adanola are searching for a Quality Assurance Analyst to join us on our growth journey. The role will report to our Head of Product Development, and be the first role of it's kind in the company.Roles and Responsibilities: Design, execute, and document manual test cases to validate software features, covering...
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Quality Assurance Analyst
4 days ago
Manchester, United Kingdom Adanola Full timeWe're building out our Tech/Data team.Adanola are searching for a Quality Assurance Analyst to join us on our growth journey. The role will report to our Head of Product Development, and be the first role of it's kind in the company.Roles and Responsibilities: Design, execute, and document manual test cases to validate software features, covering...
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Quality Assurance Analyst
5 days ago
Manchester,, Greater Manchester, United Kingdom Adanola Full timeWe're building out our Tech/Data team.Adanola are searching for a Quality Assurance Analyst to join us on our growth journey. The role will report to our Head of Product Development, and be the first role of it's kind in the company.Roles and Responsibilities: Design, execute, and document manual test cases to validate software features, covering...