Quality Analyst

1 day ago


Manchester, United Kingdom Johnson Controls Full time

What you will do  

As a Quality Assurance Analyst/Coach, you’ll play a vital role in enhancing customer experiences by developing and implementing quality processes. You’ll evaluate interactions, provide constructive feedback, and collaborate with stakeholders to drive meaningful change. From identifying risks to delivering impactful training sessions, your contributions will strengthen team performance and ensure customer satisfaction remains at the heart of everything we do.

What we offer

Competitive salary

Paid holidays and sick pay

Hybrid working option

Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

Extensive product and on the job/cross training opportunities with outstanding resources available

Encouraging and collaborative team environment

Career development through various career ladders

Dedication to safety through our Zero Harm policy

Access to business resource groups

Training on our company values

How you will do it  

Use QA software (e.g., NICE) to complete reviews and monitor performance trends.

Facilitate collaboration sessions with stakeholders to drive alignment and mutual understanding.

Deliver feedback in person or remotely, using coaching techniques to embed knowledge.

Perform trend analysis and create action plans at individual, team, and department levels.

Develop training materials with L&D to address quality gaps and foster improvement.

Utilize metrics, dashboards, and storytelling to communicate insights and results effectively.

What we look for  

Required  

Proven experience in a quality assurance role, ideally in a contact center.

Strong analytical skills with the ability to interpret data and identify trends.

Excellent communication and coaching skills, with the ability to build relationships.

Proficiency with QA software and an understanding of quality frameworks.

Preferred

Familiarity with regulatory requirements and risk management processes.

Experience working in a fast-paced, large-scale customer service environment.

Advanced skills in stakeholder engagement and collaboration.

#LI-MS2

#LI-Hybrid



  • Manchester, United Kingdom UK Management College Full time

    Academic Quality Analyst (Part-Time)Location: UK Management College (UKMC) – Manchester CampusEmployment Type: Part-Time, 0.6 FTE (3 days per week)Are you passionate about ensuring the highest standards of academic quality?We are seeking a dedicated and experienced Academic Quality Analyst to join our dynamic team at UK Management College (UKMC). In this...

  • Quality Analyst

    4 weeks ago


    Salford, Greater Manchester, United Kingdom Scantec Full time

    A leading Chemical Manufacturer is currently recruiting for a Quality Analyst / Quality Technician to join their team. This Quality Analyst / Quality Technician will carry out material testing and authorise the release of raw materials and finished products, to maintain the calibration and functionality of the laboratory, and to deputise for the Quality...


  • Manchester, United Kingdom UK Management College Full time

    Job Description Academic Quality Analyst (Part-Time) Location : UK Management College (UKMC) – Manchester Campus Employment Type : Part-Time, 0.6 FTE (3 days per week) Are you passionate about ensuring the highest standards of academic quality? We are seeking a dedicated and experienced Academic Quality Analyst to join our dynamic team at UK Management...

  • Quality Analyst

    4 weeks ago


    Salford, Greater Manchester, United Kingdom Scantec Full time

    A leading Chemical Manufacturer is currently recruiting for a Quality Analyst / Quality Technician to join their team. This Quality Analyst / Quality Technician will carry out material testing and authorise the release of raw materials and finished products, to maintain the calibration and functionality of the laboratory, and to deputise for the Quality...


  • Manchester, United Kingdom CV-Library Full time

    Anderson Knight is currently recruiting a Raw Materials Quality Analyst for one of our clients in the food manufacturing industry. As a Raw Materials Quality Analyst, you will be responsible for ensuring that all incoming raw materials meet the company's quality standards and comply with regulatory requirements. Your role will be integral in maintaining...


  • Manchester, United Kingdom NJR Recruitment Careers Full time

    Quality and Compliance Analyst - Pensions£30,000FULL REMOTENJR Recruitment are yet again partnered with one of the worlds leading Pensions providers. This client has a strong focus on practices, people, products, and technology, continuous improvement and innovation set them apart from the rest. They are currently looking to recruit an experienced and...


  • Manchester, United Kingdom NJR Recruitment Full time

    Quality and Compliance Analyst - Pensions £30,000 FULL REMOTE NJR Recruitment are yet again partnered with one of the worlds leading Pensions providers. This client has a strong focus on practices, people, products, and technology, continuous improvement and innovation set them apart from the rest. They are currently looking to recruit an experienced...


  • Manchester, United Kingdom Lonza Group Ltd. Full time

    At Lonza, we're committed to excellence in life sciences. We're seeking a skilled Business Systems Analyst to join our team and drive quality management initiatives forward.Key Responsibilities:Collaborate with cross-functional teams to design and implement IT solutions for Quality Assurance and Quality Control departments.Act as a regional IT Business...


  • Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Quality Assurance and Testing Analyst IIWe are seeking a highly skilled Quality Assurance and Testing Analyst II to join our Global Payments & Treasury Service Operations team in Manchester. As a key member of our team, you will be responsible for supporting the testing of new or enhanced applications and systems, identifying areas for improvement, and...

  • Quality Analyst

    2 weeks ago


    Manchester, United Kingdom Elevate Flexible Legal Resourcing Full time

    Elevate is seeking a Quality Analyst (skilled in Client Onboarding / Conflicts / CDD / AML KYC) for a 3-month interim or Permanent role for our customer, a leading Law Firm. The position is hybrid and requires 3 days onsite in Birmingham, Sheffield, or Manchester offices.EssentialDetailed understanding of and CDD, AML and Conflict policies, controls, and...

  • Senior Data Analyst

    3 weeks ago


    Manchester, United Kingdom HCRG Care Group Full time

    Drive data-driven decisions with a talented Senior Data Analyst at HCRG Care Group. This is an exciting opportunity to support our business growth and make a meaningful impact on healthcare delivery.We are seeking a highly skilled Business Intelligence Data Strategist to join our dynamic team. As a key member, you will be responsible for designing and...


  • Manchester, United Kingdom BNY Full time

    Job Title: Associate, Quality Assurance and Testing Analyst IIAt BNY, we're seeking a talented individual to join our Global Payments & Treasury Service Operations team as an Associate, Quality Assurance and Testing Analyst II. This role is based in Manchester and offers a hybrid work model.Key Responsibilities:Support the testing of new or enhanced...


  • Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...


  • Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...


  • Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    At BNY, we're seeking a talented individual to join our Global Payments & Treasury Service Operations team as an Associate, Quality Assurance and Testing Analyst II. This role is based in Manchester and offers a hybrid work model.In this position, you'll play a crucial role in supporting the testing of new or enhanced applications and systems. Your tasks...


  • Manchester, United Kingdom BNY Full time

    OverviewAt BNY, our culture empowers employees to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our 50,000+ employees bring their unique perspectives to create solutions with clients that benefit businesses, communities, and people everywhere.Job SummaryWe're seeking a highly skilled...

  • Business Analyst

    3 weeks ago


    Manchester, United Kingdom CV-Library Full time

    Business Analyst  2 days a week onsite in Manchester Inside IR35 Essential experience working within a higher education environment Our IT Services team is a dynamic, fast-paced department dedicated to providing exceptional customer service and high-quality technology solutions to support our staff. The Role We are seeking a skilled Business Analyst...

  • Business Analyst

    2 months ago


    Manchester, United Kingdom CV-Library Full time

    Are you ready to drive impactful IT projects through expert business analysis? If you're an experienced business analyst passionate about translating business needs into actionable IT solutions, this could be the perfect role for you. What You’ll Be Doing: As an IT Business Analyst, you will work closely with the Senior Business Analyst and...

  • BI Analyst

    2 months ago


    Manchester, United Kingdom CV-Library Full time

    Job Title: BI Analyst Salary: £35,000 - £55,000 DOE Location: Manchester City Centre - 2 days a week onsite This role as a BI Analyst is within the Consultancy service provision of the company working as part of growing team developing strategic estate planning models, Bespoke BI solutions and Project management. The analyst will work on...

  • Financial Analyst

    3 weeks ago


    Manchester, United Kingdom ITV Full time

    FP&A Analyst Role at ITVThis is an exciting opportunity for a skilled FP&A Analyst to join the dynamic and forward-looking team at ITV. As a key member of the FP&A Centre of Excellence, you will be responsible for delivering high-quality financial analysis, budgeting, and forecasting that provides timely and relevant information to support...