Sussex Mental Healthline Call Operator

3 weeks ago


Worthing, United Kingdom Sussex Partnership Nhs Foundation Trust Full time

Job summary We are the Crisis Line/111 Mental Health Option service.
The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
We are an ageless service operating 24 hours a day, 7 days a week.
We are currently recruiting for a Mental Healthline Operator to join our busy team.
You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
All work is telephone based at our offices in Worthing.
Main duties of the job As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training.
You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.There is no appointment system so the work is fast-paced and varied.
About us SPFT provides mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.Working in Sussex: Travel easily between coast and countryside, with a blend of picturesque villages and seaside townsEmbrace the city life with great access to visit Brighton and LondonWith easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC.
Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.Key staff survey results include: 70% highlighting flexible working opportunities as a key point for satisfaction at work79% reporting feeling able to make suggestions to improve the work within their team77% identifying the opportunities to show initiative in their roles We encourage flexible working.
We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide.
Please speak to us about flexible working, for example, part time hours, if it works for you and works for the role, we'll do our best to make it happen.
Job description Job responsibilities To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.Requirements: Excellent interpersonal and communication skillsCompetent IT skillsExperience of working with people with Mental Health needsComfortable working in a fast-paced and varied and demanding roleAbility to work flexible hours; to include evenings, weekends and nightsAble to work autonomouslyAbility to travel and work from an office base in Sussex Flexibility with working patterns to include some weekend and evening work is essential.
This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.See attached Job Description and Person Specification for full details.
Person Specification Knowledge/Experience Essential Demonstrate current experience of working with people with mental health problems Knowledge of MHA (1983/2007) and DOLs Knowledge of Mental Capacity Act (2005) Child and Adult safe guarding procedures Change management at organising and prioritising their workload Demonstrate ability to enhance care through evidence based knowledge Demonstrate professional development relevant to the specific care group



  • Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    We are the Sussex Mental Healthline. We provide a 24/7 telephone service offering listening support, advice, information and signposting to anyone experiencing difficulties with their mental health. We are a positive and caring team of nurses, occupational therapists, therapists, support workers (and more ). The Sussex Mental Healthline exists as a...


  • Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job summary We are the Crisis Line/111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. We are an ageless service operating 24 hours a day, 7 days a week. We are currently recruiting for a Mental Healthline Operator to join our busy...


  • Worthing, United Kingdom Sussex Partnership Nhs Foundation Trust Full time

    Job summary The Sussex Mental Healthline is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.The service is free and is available to anyone of any age who is concerned about their own mental health or that of a relative or friend.This includes carers and healthcare professionals.The Sussex...


  • Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job summary The Sussex Mental Healthline is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. The service is free and is available to anyone of any age who is concerned about their own mental health or that of a relative or friend. This includes carers and healthcare professionals. ...


  • Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    **Incentives**: Standard sign-up bonus of £4k(paid over two years) for all Band 5 - 7 registered professionals who join clinical teams across the Trust. Pro-rata. Relocation bonus of up to £8kfor all registered Band 5 - 7 professionals in line with Trust policy, HMRC tax rules and provision of relocation expense receipts. Increased rates of pay for...


  • Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    We are looking for an experienced SMHL Team Lead (Band 7) at our Crisis Line/111MH Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with...

  • Call Operator

    7 months ago


    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    We are looking for Call Operators to work on the Crisis Line/111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. This role is suitable for individuals with experience working into support roles within both acute, inpatient and crisis...

  • Call Operator

    7 months ago


    Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: Excellent interpersonal and communication skills Competent IT skills Experience of working with people with Mental Health needsComfortable working in a...


  • Worthing, West Sussex, United Kingdom Transformation Unit Full time

    About the RoleWe are seeking an experienced Mental Health Crisis Line Specialist to join our Transformation Unit team. This is a fantastic opportunity to work with a dedicated team of professionals who are passionate about providing high-quality mental health care.Job SummaryThis role involves working on the Sussex Mental Healthline, a 24/7 crisis line that...


  • Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Company OverviewSussex Partnership NHS Foundation Trust is a leading healthcare provider in the South of England, delivering mental health and learning disability care for children, young people, and adults across Sussex, as well as children and young people in Hampshire.About the RoleWe are seeking a motivated and dynamic Mental Health Assistant to join our...


  • Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Role Description: Mental Health Practitioner for Children and Young AdultsWe are seeking an experienced mental health practitioner to join our team in Worthing, Sussex. As a mental health practitioner, you will play a vital role in supporting children and young adults with complex mental health needs.About the OrganisationSussex Partnership NHS Foundation...


  • Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    West Sussex CAMHS Duty and Liaison Service Mental Health Practitioner - Band 5/6 Based across West Sussex Do you want to work for an inspiring and expanding service within CAMHS? If so then we would love to hear from you. This role can be offered as a development opportunity for Band 5 staff with the expectation of progression to band 6 within a...


  • Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    West Sussex CAMHS Duty and Liaison Service Mental Health Practitioner - Band 5/6 Based across West Sussex Do you want to work for an inspiring and expanding service within CAMHS? If so then we would love to hear from you. This role can be offered as a development opportunity for Band 5 staff with the expectation of progression to band 6 within a...


  • Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job Opportunity: Community Mental Health ClinicianWe are seeking an experienced community mental health clinician to join our team in Worthing, Sussex. As a clinician, you will work closely with children and young adults with complex mental health needs, providing clinical interventions and support.About the RoleThis is a challenging yet rewarding role that...


  • Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job summary Specialist Pharmacist Mental Health - Coastal West Sussex Locality Are you enthusiastic and passionate about improving the lives of patients with mental health problems, then apply for a specialist pharmacist role in our Mental Health and Learning Disabilities Trust. We have an opportunity to support the inpatient units based in...


  • Worthing, West Sussex, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    We are seeking an experienced Child and Adolescent Consultant Psychiatrist to lead our CAMHS community mental health team at The Children's Centre, Worthing Hospital, West Sussex. This is an exciting opportunity to join a dynamic team and contribute to the redesigning and development of the service.


  • Worthing, United Kingdom Sussex Partnership Nhs Foundation Trust Full time

    Job summary West Sussex CAMHS Duty and Liaison ServiceMental Health Practitioner - Band 5/6Based acrossWest SussexDo you want to work for an inspiring and expanding service within CAMHS?If so then we would love to hear from you.The West Sussex Duty and Liaison Team offers an exciting opportunity for band 5/6 Mental Health Practitioners keen to apply their...

  • Support Worker

    6 months ago


    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    Our CAMHS (Child and Adolescent Mental Health Service) West Sussex Duty and Liaison Team is developing our Urgent Health Care service and as a result an exciting opportunity has arisen for a band 3 full-time support worker to join our team. As a Support Worker in our team, your role will be variable and exciting, sometimes challenging and there is a need...


  • Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    The MCA Officer is responsible for day to day planning and delivery of MCA, DoLS and other associated training across Sussex. We are looking for someone who is passionate about quality patient care, committed to delivering high quality training to clinical teams and willing to get involved in projects to improve and enhance practice. This post is for...


  • Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Company OverviewSussex Partnership NHS Foundation Trust is a leading healthcare provider, offering mental health, learning disability, and forensic services across Sussex. Our goal is to deliver high-quality care and exceptional patient experiences.