Sussex Mental Healthline Call Operator

5 months ago

Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

We are the Sussex Mental Healthline. We provide a 24/7 telephone service offering listening support, advice, information and signposting to anyone experiencing difficulties with their mental health. We are a positive and caring team of nurses, occupational therapists, therapists, support workers (and more ).

The Sussex Mental Healthline exists as a recognition of the fact that Mental illness and distress can occur at any time. Our service aims to support people when they need us; 24 hours a day, 7 days a week.

We are currently recruiting for a Sussex Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.

All work is telephone based and we are able to offer some remote working which can be negotiated in response to service need. We have office space in Sussex which you will be expected to work from on a regular basis.

As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.

We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.

The Sussex Mental Healthline is a free service which is open to anyone within the Sussex Region. There is no appointment system so the work is fast-paced and varied.

SPFT provides mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

**Working in Sussex**:

- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
- Embrace the city life with great access to visit Brighton and London
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

We’d love you to join our organisation that is rated ‘good’ overall and ‘outstanding’ for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.

**Key staff survey results include**:

- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
- 77% identifying the opportunities to show initiative in their roles

We encourage flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, home-working, part time hours, flexible start/ finish times or anything else. If it works for you and works for the role, we'll do our best to make it happen.

To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.

**Requirements**:

- Excellent interpersonal and communication skills
- Competent IT skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work flexible hours; to include evenings, weekends and nights
- Able to work autonomously
- Ability to travel and work from an office base in Sussex

Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.

SPFT staff have the capacity to work from home remotely where applicable and in agreement with your Line Manager.

See attached Job Description and Person Specification for full details.

  • Sussex Mental Healthline Team Lead

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    **Incentives**: Standard sign-up bonus of £4k(paid over two years) for all Band 5 - 7 registered professionals who join clinical teams across the Trust. Pro-rata. Relocation bonus of up to £8kfor all registered Band 5 - 7 professionals in line with Trust policy, HMRC tax rules and provision of relocation expense receipts. Increased rates of pay for...

  • Sussex Mental Healthline Call Operator

    6 months ago

    Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: Excellent interpersonal and communication skills Competent IT skills Experience of working with people with Mental Health needs Comfortable working in a...

  • Sussex Mental Healthline Team Lead

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    We are looking for an experienced SMHL Team Lead (Band 7) at our Crisis Line/111MH Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with...

  • Call Operator

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    We are looking for Call Operators to work on the Crisis Line/111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. This role is suitable for individuals with experience working into support roles within both acute, inpatient and crisis...

  • Mental Health Practitioner

    2 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    The Sussex Mental Healthline is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.This service is free and available to anyone of any age who is concerned about their own mental health or that of a relative or friend, including carers and healthcare professionals.Our team of experienced...

  • Call Operator

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: Excellent interpersonal and communication skills Competent IT skills Experience of working with people with Mental Health needsComfortable working in a...

  • Pharmacist Specialist In Mental Health Coastal West Sussex

    1 week ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled Pharmacist Specialist In Mental Health Coastal West Sussex to join our team at Sussex Partnership NHS Foundation Trust.Your role will be to provide a clinical pharmacy and medicines optimisation service to ensure patients receive the best possible care. You will work closely with the pharmacy staff within the...

  • Mental Health Practitioner

    3 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled Mental Health Practitioner to join our Crisis Line team. As a key member of our team, you will be responsible for providing expert support to individuals in crisis, working closely with our experienced mental health clinicians and operators.Key Responsibilities:Provide high-quality clinical assessments and risk...

  • Mental Health Practitioner

    3 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Mental Health Practitioner to join our Crisis Line/111 Mental Health Option service. This is a 24/7 mental health crisis line for individuals in crisis and urgent need of help with their mental health.Key ResponsibilitiesProvide clinical assessments, including risk assessments, to individuals in crisisWork...

  • West Sussex Camhs Dlt Mental Health Practitioner

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    West Sussex CAMHS Duty and Liaison Service Mental Health Practitioner - Band 5/6 Based across West Sussex Do you want to work for an inspiring and expanding service within CAMHS? If so then we would love to hear from you. This role can be offered as a development opportunity for Band 5 staff with the expectation of progression to band 6 within a...

  • West Sussex Camhs Dlt Mental Health Practitioner

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    West Sussex CAMHS Duty and Liaison Service Mental Health Practitioner - Band 5/6 Based across West Sussex Do you want to work for an inspiring and expanding service within CAMHS? If so then we would love to hear from you. This role can be offered as a development opportunity for Band 5 staff with the expectation of progression to band 6 within a...

  • Specialist Pharmacist Inpatient Mental Health

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job summary Specialist Pharmacist Mental Health - Coastal West Sussex Locality Are you enthusiastic and passionate about improving the lives of patients with mental health problems, then apply for a specialist pharmacist role in our Mental Health and Learning Disabilities Trust. We have an opportunity to support the inpatient units based in...

  • Mental Health Practitioner

    4 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Mental Health Practitioner to join our Crisis Line/111 Mental Health Optionservice team. As a key member of our team, you will play a vital role in providing support and guidance to individuals in crisis, working collaboratively with our experienced mental health clinicians and operators.Key...

  • Mental Health Practitioner

    3 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Mental Health Practitioner to join our Crisis Line/111 Mental Health Optionservice team. As a key member of our team, you will play a vital role in providing support and guidance to individuals in crisis, working collaboratively with our experienced mental health clinicians and operators.Key...

  • Support Worker

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    Our CAMHS (Child and Adolescent Mental Health Service) West Sussex Duty and Liaison Team is developing our Urgent Health Care service and as a result an exciting opportunity has arisen for a band 3 full-time support worker to join our team. As a Support Worker in our team, your role will be variable and exciting, sometimes challenging and there is a need...

  • Mental Capacity Act Officer

    5 months ago

    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    The MCA Officer is responsible for day to day planning and delivery of MCA, DoLS and other associated training across Sussex. We are looking for someone who is passionate about quality patient care, committed to delivering high quality training to clinical teams and willing to get involved in projects to improve and enhance practice. This post is for...

  • Clinical Pharmacist Inpatient Mental Health Specialist

    4 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Clinical Pharmacist to join our team in the Inpatient Mental Health service. As a Specialist Pharmacist, you will play a key role in providing a clinical pharmacy and medicines optimisation service to ensure patients receive the best possible care.Key ResponsibilitiesProvide a clinical pharmacy...

  • Clinical Pharmacist Inpatient Mental Health Specialist

    4 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Clinical Pharmacist to join our team in the Inpatient Mental Health service. As a Specialist Pharmacist, you will play a key role in providing a clinical pharmacy and medicines optimisation service to ensure patients receive the best possible care.Key ResponsibilitiesProvide a clinical pharmacy...

  • Child and Adolescent Mental Health Specialist

    4 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    Job Title: Child and Adolescent Mental Health SpecialistWe are seeking a highly skilled and experienced Child and Adolescent Mental Health Specialist to join our team at Sussex Partnership NHS Foundation Trust.About the RoleThis is an exciting opportunity to work as part of a multidisciplinary team providing high-quality specialist clinical assessments and...

  • Child and Adolescent Mental Health Specialist

    4 weeks ago

    Worthing, West Sussex, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    Job Title: Child and Adolescent Mental Health SpecialistWe are seeking a highly skilled and experienced Child and Adolescent Mental Health Specialist to join our team at Sussex Partnership NHS Foundation Trust.About the RoleThis is an exciting opportunity to work as part of a multidisciplinary team providing high-quality specialist clinical assessments and...