Customer Service Advisor

1 week ago


Widnes, United Kingdom Lwc Full time

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies.
However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100.
Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Objectives of the jobTo work on retaining existing accounts, reporting technical faults on behalf of customer, up selling on certain products and introducing new lines .
This role will be 40 hours per week, over Monday - Friday.
You will also be eligible to receive a £2,000 discretionary bonus dependent on agreed targets.To take customer orders and input them onto systemTaking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries Key ResponsibilitiesTo ensure high standards of customer services, taking and inputting orders efficiently and accurately.To have a clear and personable telephone manner.Take ownership of solving customer issues through pro-active customer service.To promote the sale of LWC Drinks own brand productsTo retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.Building relationships with weekly telesales customers, being a regular point of contactThe ability to up sell certain productsResponsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.Plan calls and target GAP's in supply using relevant systems.
Key SkillsExcellent Customer Service SkillsUse of Microsoft Excel for spreadsheets and recordsAbility to use the trinity systemGood team work skillsGood communication and relationship building skillsGood product knowledgeOur ideal candidate will have some knowledge of, or an interest in, wine and spirits/the drinks industry.
If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 291124VM) in the title of your E-mail to


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