Customer Relationship
3 weeks ago
You will support partners and principal consultants in the delivery of development, assessment and/or consulting projects to clients who work in a professional sector of focus (e.g.
law, accounting, consulting, financial services, built environment).
The Programme Manager works with internal stakeholders and clients and oversees from project initiation to completion by designing and implementing project plans, cost estimates, timelines and milestones and documentation (e.g.
lessons learnt, trackers).
Each client is different and has unique requirements.
The role involves listening to clients, to understand what is truly needed, providing a smooth, quality client experience when working with the firm.
The role reports to the CMO and is part of the client excellence team.Main duties • Planning - Organise a kick off meeting for all internal stakeholders.
Develop comprehensive project plans for programmes, including defining deliverables, timelines, and resource requirements.
Maintain accurate and up-to-date project documentation throughout the project, including training materials, progress reports, and evaluation results.
• Budgeting- develop and manage the project budget.
Throughout the project, keeping a detailed track of each phase, so time is managed and bills are accurate and timely.• Contracts – once the work is confirmed as won, the PM takes a lead on making sure all the appropriate contracts are in place.
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