Customer Care Advisor

4 days ago

Cambourne, United Kingdom Group1 Automotive Full time

**Group _1 _ Automotive**

Customer Care Advisor

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you Our BMW Dealership in Cambridge is looking to recruit a new Customer Care Advisor.

About the position

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.A large part of the Customer Care Advisor position involves:

- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Customer Care Advisor to demonstrate some skills that will prove very beneficial in the position, including:

- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license.

About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil.Group 1 Automotive is the 10
th
largest dealer group in the UK, representing Barons Group, Beadles, and ThinkFord. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.
Group 1 Automotive employees also benefit from; Company Pension, Performance Bonus, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Share Save Options, Your Birthday Off

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