Customer Support Engineer

3 weeks ago


Bristol, United Kingdom Oxford Instruments Plc Full time

Join our team as a Customer Support Engineer (Field Engineer) in a permanent role based in the UK
In this exciting position, you will be responsibl e for installing and upgrading systems and software at customer locati ons, ensuring that OIPT equipment is fully operational and ready for use.
With approximately 90% travel throughout the UK and EMEA region, this role offers the perfect opportunity for those who enjoy dynamic work environments and making a direct impact on customer satisfaction.
Don't miss your chance to be part of our innovative team
Key Responsibilities Perform installation and upgrades of systems and software at customer sites.
Perform preventative maintenance and breakdown visits at customer sites.
Provide technical troubleshooting and liaison with customers.
Assist Technical Helpdesk with Customer Support issues and provide manpower support when necessary.
Work as an individual within a team of engineers exchanging information and experiences.
Provide timely, concise service reports to customers of work carried out.
Liaise with technical Support and Systems Engineering on any potential or actual system problems.
Report issues through the FRACAS reporting system Liaise with the Sales and Upgrade Team to provide helpful background information.
Ensure all work is carried out in accordance with the Company's Health and Safety, ISO 9001 Quality, and all other compliance Systems.
If required to work on Final Test, deliver a fully tested product in line with test procedures issued and maintained by Manufacturing Engineering Team.
Ensuring product complies with established standards and specifications.
Take ownership for tools allocated, ensuring quality is maintained, schedules are achieved, and efficiency targets met.
Support Customer acceptance visits as identified by Team Leader.
Provide a point of contact within the team during the visit.
Carry out any other tasks that may be reasonably requested by the Company.
Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.
Qualifications: Degree / HNC in electrical/electronic/mechatronics discipline.
Professional skills/abilities: Uses interpersonal skills to communicate effectively in both one-to-one and group situations.
Ability to read electrical and mechanical schematics, fault find and implement corrective actions.
Full UK driving licence (essential).
Hands on experience in Customer/Field Service support, ideally in the semiconductor or in a similar high technology electronic/instrumentation sector.
Proficient PC Skills (Microsoft Office, Word, Excel) Knowledge of Plasma processes (RIE/ICP/ICPCVD/ALD/ALE/Ionbeam) would be advantageous.
Team Player The position requires extensive, frequent travel (ca 90%).
At Oxford Instruments Plasma Technology, we provide tools for engineering micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics to electric cars and quantum computers.
Benefits: In addition to a competitive starting salary, Oxford Instruments also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.
Follow us at   www.twitter.com/oxinst  or  www.facebook.com/oxinst #LI-Hybrid #LI-AC1   All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs.
Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations.
Oxford Instruments is not responsible for any fees related to unsolicited CVs.



  • Bristol, Bristol, United Kingdom The Engineer Full time

    Engineering Solutions ManagerEstimated salary: £80,000 - £105,000 per annumAs an Engineering Solutions Manager at MBDA, you will be responsible for managing and delivering any engineering activities or studies required during the pre-contract phases of the programme. This will involve working closely with Customer Sales, Commercial and Engineering teams to...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    Technical Capture SpecialistEstimated salary: £75,000 - £95,000 per annumWe are seeking an experienced Technical Capture Specialist to join our team at MBDA. The successful candidate will be the primary Engineering and Technical interface for both Sales Campaigns & Business Case, managing and delivering any engineering activities or studies required during...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    New Business Development LeadEstimated salary: £85,000 - £110,000 per annumWe are seeking an experienced New Business Development Lead to join our team at MBDA. The successful candidate will lead the generation of technical engineering proposals, pre-contract technical studies and costed proposals for both UK and export sales campaigns.This role will...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    Transforming Quality in Missile DevelopmentWe are seeking a seasoned software quality assurance engineer to join our Product Assurance Software Quality team in Bristol, UK. This exciting opportunity is perfect for an individual with a passion for ensuring the highest level of quality in software development.About the RoleThis role offers a unique blend of...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    We are looking for a skilled HR Administrator to join our team at MBDA. As a HR Administrator, you will be responsible for supporting the HR Manager – New Starter Experience and providing administrative support to the team.About the PositionThis is a fantastic opportunity to develop your skill set, grow your network and raise your profile. You will be...


  • Bristol, United Kingdom Oxford Instruments Plc Full time

     Join our team as a Customer Support Engineer (Field Engineer) in a permanent role based in the UK! In this exciting position, you will be responsible for installing and upgrading systems and software at customer locations, ensuring that OIPT equipment is fully operational and ready for use. With approximately 90% travel throughout the UK and EMEA region,...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    We are seeking a skilled Embedded Software Verification Specialist to join our team in proving the integrity of complex software products within a system. Our latest systems are in service with the Royal Navy and the Army, and will continue to evolve improving performance, usability, integrating new effectors and continuously stretching system...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    At The Engineer, we are looking for an experienced Software Project Director to lead our Embedded Software Team in Bristol.Job OverviewWe are a leading provider of hard real-time software solutions for the next generation of missiles. Our team is responsible for supplying a full range of embedded software solutions that meet the highest quality and accuracy...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    We are seeking a highly skilled Electromagnetic Compatibility Specialist to join our team at MBDA. This exciting role offers the opportunity to work on a wide range of projects, from concept through to disposal.">The successful candidate will have a good understanding of electronics, electrical engineering, physics, and electromagnetic compatibility (EMC)....


  • Bristol, Bristol, United Kingdom The Engineer Full time

    We are seeking a skilled Environmental Qualification Expert to join our team at MBDA. This exciting role offers the opportunity to work on a wide range of projects, from concept through to disposal.The successful candidate will have a good understanding of electronics, electrical engineering, physics, and electromagnetic compatibility (EMC). They will also...


  • Bristol, Bristol, United Kingdom The Engineer Full time

    Company Overview:MBDA is a leading developer of missile systems that are in service with 13 nations worldwide. The company is proud to be part of the European aerospace, defence and security sector.We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce...

  • EMC Project Manager

    21 hours ago


    Bristol, Bristol, United Kingdom The Engineer Full time

    We are looking for a talented Project Manager with expertise in electromagnetic compatibility to join our team at MBDA. As a key member of our EMC Project Team, you will play a crucial role in supporting our programs throughout their product lifecycles.Your primary responsibility will be to ensure that the correct requirements are implemented, designs are...


  • Bristol, Bristol, United Kingdom DEFENCE EQUIPMENT & SUPPORT Full time

    DEFENCE EQUIPMENT & SUPPORT is proud to offer a unique opportunity for aspiring engineers to develop their skills and expertise in the field of engineering. This five-year degree apprenticeship scheme will provide individuals with the chance to work alongside experienced engineers, project managers, customers, and suppliers to deliver world-class equipment...


  • Bristol, Bristol, United Kingdom DEFENCE EQUIPMENT & SUPPORT Full time

    We are seeking highly motivated and dedicated individuals to join our Engineering Degree Apprenticeship Scheme. As an engineer in this program, you will work in a collaborative environment alongside experienced engineers, project managers, customers, and suppliers to deliver high-quality equipment and support services to the UK Armed Forces.The annual salary...


  • Bristol, Bristol, United Kingdom DEFENCE EQUIPMENT & SUPPORT Full time

    **Role Overview:**We are seeking a talented and motivated Product Development Engineer to join our team at Defence Equipment & Support. As a Product Development Engineer, you will play a critical role in the design, development, and delivery of innovative products that meet the needs of our customers.**Key Responsibilities:To work on various engineering...


  • Bristol, United Kingdom CV-Library Full time

    JG198 - Customer Integration Engineer Location: Bristol (Hybrid working) Salary: £40,000 - £45,000 Overview: First Military Recruitment are currently seeking a Customer Integration Engineer on behalf of one of our clients. Out client encourages applications from former Military engineers with the right background. Working within multiple...


  • Bristol, Bristol, United Kingdom DEFENCE EQUIPMENT & SUPPORT Full time

    **About Us:**We are Defence Equipment & Support, a leading provider of equipment and support services to the Royal Navy, British Army, and Royal Air Force. Our mission is to deliver world-class equipment and support services that meet the needs of our customers.**Job Description:**We are seeking a skilled Product Development Engineer to join our team. The...


  • Bristol, Bristol, United Kingdom DEFENCE EQUIPMENT & SUPPORT Full time

    Are you looking for a challenging and rewarding career in engineering? DEFENCE EQUIPMENT & SUPPORT is seeking talented individuals to join our Engineering Degree Apprenticeship Scheme. As an engineer in this program, you will work in a collaborative environment alongside experienced engineers, project managers, customers, and suppliers to deliver...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is a leading provider of cyber resilience solutions. We help organizations assess, build, and prove their cyber workforce resilience through realistic simulations and hands-on labs.We are seeking a Customer Support Specialist with a passion for delivering best-in-class customer service to join our team. As a member of the Customer...

  • Customer Support Agent

    7 months ago


    Bristol, United Kingdom Yolk Recruitment Full time

    **1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call Allowance** Yolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch...