Reception Team Member

2 weeks ago

Southampton, United Kingdom Novotel Southampton Full time

Company Description Joinus at Accor,wherelife pulseswithpassion
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare.
Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart, Joinus andbecomeaHeartist.
Job Description This is a fixed term contract for one year.
Position Overview Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
Maintain strict security procedures to ensure guest confidentiality and safety Follow the expectations and guidelines in the Accor Employee Handbook.
Main responsibilities Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy Assist, as required to screen calls for reservations.
Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors Effectively use the guest feedback to improve product and service delivery.
Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Complete all duties, and ensure a concise hand over for every shift.
Health & Safety Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.
Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.
Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
Be fully conversant with departmental fire and evacuation procedures.
Customer Relations Provide efficient, friendly and professional service to all guests.
Lead by example when attending to guest requests.
Show efficiency in constantly striving to provide Total Customer Satisfaction.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Take every opportunity toactively sellspecial promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
Other Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
Abide by Accor policy on EEO and Harassment in the workplace.
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
As part of Accors ongoing commitment to quality customer service, you may be monitored and recorded.
Qualifications A self-starter who has the ability to work unsupervised who ideally has experience on either a Hotel Reception and/or in a Hotel Food & Beverage Department.
Someone with a positive attitude anda genuine customer service focus.
A fast-thinking,problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
Superb Communication skills to interact with guests and other members of the team.
Brilliant organisation skills.
Additional Information You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Salary £12.20.per hour Company Events - Team appreciation lunch Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) High street discounts, with your Heartist card Holiday:28 days including bank holidays (increasing yearly to up to 33 days) Team member referrals program Personnel development - In house training Apprenticeship opportunities Free on-site parking Free meals on duty Monthly 'Duck' awards Free uniform Company Pension AMRT1_UKCT

  • Reception Team Member

    7 months ago

    Southampton, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Southampton as a Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment - 50%...

  • Night Reception Team Member

    7 months ago

    Southampton, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Southampton Central as a Night Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Bar Team Member

    1 month ago

    Southampton, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    Why should you join our team?We currently have a wonderful opportunity to join our dynamic team as a Bar Team Member.Every member of our Bistrot team plays an integral part in delivering the best possible experience for our guests.We pride ourselves on our welcoming and inclusive environment for our employees to excel and develop in their roles.Our amazing...

  • Waiting Team Member

    1 month ago

    Southampton, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    Why should you join our team?We currently have a wonderful opportunity to join our dynamic team as a Waiting Team Member.Every member of our Bistrot team plays an integral part in delivering the best possible experience for our guests.We pride ourselves on our welcoming and inclusive environment for our employees to excel and develop in their roles.We also...

  • Reception Team Member

    7 months ago

    Southampton, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Southampton Central as a Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment -...

  • Studio Administration and Reception Team Member

    3 weeks ago

    Southampton, Southampton, United Kingdom The WOW Adventure Ltd Full time

    Job Summary:The WOW Adventure Ltd is seeking an experienced Studio Administration and Reception Team Member to provide administrative support to our recording studio in Southampton.You will be responsible for managing the front desk, taking bookings, and handling customer inquiries.Key Responsibilities:Providing exceptional customer service and handling...

  • Night Reception Team Member

    6 months ago

    Southampton, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Southampton as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Night Reception Team Member

    7 months ago

    Southampton, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Southampton Central as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Reception Team Member

    1 week ago

    Southampton, Southampton, United Kingdom Leonardo Hotels UK & Ireland | Formerly Jurys Inn Full time

    Job DescriptionWe are looking for an enthusiastic and detail-oriented Receptionist to join our team at Leonardo Royal Hotel Southampton Grand Harbour. The ideal candidate will have a passion for delivering exceptional customer service and a keen eye for detail.Responsibilities:Welcoming Guests: Greet and welcome guests, providing them with a warm and...

  • Reception and F&B Team Member

    2 weeks ago

    Southampton, Southampton, United Kingdom AccorHotel Full time

    **Role Overview:**We are seeking a skilled and enthusiastic Reception and F&B Team Member to join our team at AccorHotel. In this role, you will provide exceptional service to our guests, handling all aspects of their stay from check-in to departure, while also supporting food and beverage operations.Responsibilities:Guest Experience: Deliver exceptional...

  • Reception Team Member

    2 weeks ago

    Southampton, United Kingdom Novotel Southampton Full time

    Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...

  • Reception Team Leader

    6 months ago

    Southampton, United Kingdom Spire Healthcare Full time

    **Reception Team Leader | Administration | Private Hospital | Competitive Salary | Full-Time/Permanent | Southampton** Spire Southampton are recruiting for an experience Team Leader to join their Reception on a full-time, permanent basis. This role is to manage the hospital receptions, ensuring an exemplary level of high customer service to all patients,...

  • Reception Team Member

    3 months ago

    Southampton, United Kingdom AccorHotel Full time

    Job DescriptionPosition OverviewProvide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest...

  • Team Member

    7 months ago

    Southampton, United Kingdom Atlas Hotels Full time

    **Hours**: 40** hours across 5 days per week** **Salary**:£10.71 per hour** **Atlas Hotels** is hiring a **Team Member** right now at the **Holiday Inn Express - Southampton** Whilst previous experience of working in hotels would be useful, it’s not essential. If you join our friendly, enthusiastic and guest focused teams we can teach you all you need...

  • Production Team Member

    2 weeks ago

    Southampton, United Kingdom Accorhotel Full time

    Position Overview This is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department. This is a zero hours part time contract. Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.  Attend to all incoming calls in a...

  • Reception Team Member

    2 weeks ago

    Southampton, United Kingdom Novotel Southampton Full time

    Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...

  • Reception Team Member

    2 weeks ago

    Southampton, United Kingdom Novotel Southampton Full time

    Company Description Joinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...

  • Reception Team Member

    2 weeks ago

    Southampton, United Kingdom Novotel Southampton Full time

    Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...

  • Reception Supervisor

    3 days ago

    Southampton, United Kingdom Southampton Harbour Hotel Full time

    Who we are Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of...

  • Reception Shift Leader

    7 months ago

    Southampton, United Kingdom Macdonald Hotels Limited Full time

    telHotelHotelHotelHotel_**About us**:_ Macdonald Botley Park Hotel & Spa is one of the finest 4-star hotels in Southampton. Set in the heart of Hampshire, our hotel offers the best locations and good facilities. With direct access to Southampton airport, Eastleigh, Portsmouth and the M3, our hotel is famous for family holidays, business, and weddings. Our...