Meeting And Events Operations Manager

1 week ago

Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

The Grand Hotel Birmingham Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Meeting and Events Operations Manager Consider yourself a little bit Grand?
We are looking for a Meeting and Events Operations Manager to join the ever-growing team at The Grand Hotel.
This hands on role will assist in leading a team of over 40 team members to delivering quality and excellence across all conference, events, wedding and Grand Ballroom banquets throughout the year.
What you will do • Lead from the front to achieve quality, lifestyle luxury and to ensure efficient and effective running of the day to day operations across the department • Internal management and overall responsibility of payroll, stocks, employee management and profit and loss statements with respect of all meeting and event business • Represent the meeting and events department within the hotel management team and take ownership for being the 'voice' for the food and beverage operations across all conference and event spaces.
• Monitor, develop and analyse team member performance and able to provide both positive and constructive feedback in a professional and non-emotional manner to support successful and smooth hotel operations including competitions, personal development plans and product knowledge.
• To develop strong and long lasting relationships with all other departments to support consistency and deliver excellence to our guests and clients without exception • To facilitate and co-ordinate internal and external training opportunities for all team members • To ensure complete guest satisfaction in every visit and encourage rebooking's in line with the hotel's brand and image.
Ideal candidate • Experience at running high end meetings and events across esteemed city centre venues • Strong knowledge of meeting and event basics including set ups, operations, forward planning and client liaisons • Experience in managing and co-ordinating a team across a busy, vibrant 5* hotel operation • A keen eye for detail and a sense of luxury without compromise • A pro-active team player who is confident at leading a team as well as representing the meeting and events operations in a management capacity.
• Thorough, regimented forward planning to ensure successful delivery of all events and no exposure to the business or the team.
• Positive relationships with local suppliers, agencies and local companies • To engage all team members into the departmental success Benefits: • Competitive colleague and friend & family rates for overnight stays at the hotel • 50% employee discounts on food and beverage at hotel outlets • Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities • Free meals on duty in our dining facilities • Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support • Rewards and recognition for living and breathing our company values • Monthly employee recognition and rewards programme • Regular team appreciation events, including regular employee parties throughout the year • Career development opportunities – including access to apprenticeship programmes • Use of Wagestream financial wellbeing platform, allowing instant access to your pay • Uniform provided

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