Senior Testing Specialist
3 weeks ago
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.
It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
We are looking for an onsite Incident Management Specialist with experience in driving Critical incident calls; Active Participation in educating the support teams members on process dynamics by ensuring regular training sessions with appropriate intervals are in place to keep support teams updated on existing process/ or updated process, if any Catering to ad hoc activities assigned by manager/SDM Work closely with support teams, act as process owner to create the required awareness and educate/or help them understanding & adhering the process as designed Training & mentoring new team members Cross training within the team members to ensure that there is sufficient skills available within the teams to manage the crisis situation Team Escalation Management Adherence to project compliance requirements Solid situational analysis and decision-making abilities.
Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance.
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
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