Support Analyst
2 days ago
THE ROLE: The Support Analyst will work on a hybrid model with 2-3 days attendance in our Theale office and have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.
HOW YOU WILL CONTRIBUTE: Analyse, understand, and reproduce situations existing within our products Define and request configuration and code solutions Deliver high quality technical directives Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSM management system Communicate clearly with the different internal, third party and client teams Manage multiple cases in parallel Be part of the 24/7 OnCall rota/hybrid role with 2-3 days in Theale office QUALIFICATIONS: Formal Education & Certification University Degree in IT or equivalent such as Engineering school and between 2 to 4 years' experience in a similar role.
Knowledge & Experience Experience with Linux machine operating systems Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes.
ITIL 4 foundation certification would be a plus.
Experience with Knowledge base management using KCS methodology Proficiency of SQL queries Knowledge of Fintech environment would be an advantage Personal Attributes Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment To be rigorous, methodical, and organised Sense of responsibility appropriate to the banking industry Exceptional oral and written communication skills Highly self-motivated and directed.
Multi-tasking abilities Languages It is required to be fluent in English.
Any other languages will be a plus.
Only the applications matching the required skills will be taken into consideration We welcome talent at all career stages and are dedicated to understanding and supporting additional needs.
We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
-
Support Analyst
2 days ago
Theale, United Kingdom Bottomline Full timeTHE ROLE:The Support Analyst will work on a hybrid model with 2-3 days attendance in our Theale office and have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.HOW YOU WILL CONTRIBUTE:Analyse, understand, and reproduce...
-
Support Analyst
2 days ago
Theale, United Kingdom Bottomline Full timeTHE ROLE:The Support Analyst will work on a hybrid model with 2-3 days attendance in our Theale office and have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.HOW YOU WILL CONTRIBUTE:Analyse, understand, and reproduce...
-
Support Analyst
3 days ago
Theale, United Kingdom Bottomline Full timeTHE ROLE:The Support Analyst will work on a hybrid model with 2-3 days attendance in our Theale office and have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.HOW YOU WILL CONTRIBUTE:Analyse, understand, and reproduce...
-
Support Analyst
3 days ago
Theale, United Kingdom Bottomline Full timeTHE ROLE:The Support Analyst will work on a hybrid model with 2-3 days attendance in our Theale office and have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.HOW YOU WILL CONTRIBUTE:Analyse, understand, and reproduce...
-
Helpdesk Analyst
2 days ago
Theale, United Kingdom Bottomline Full time**Job Title:** Helpdesk Analyst**Job Description:We are looking for a skilled Helpdesk Analyst to join our team at Bottomline. As a Helpdesk Analyst, you will be responsible for providing high-quality technical support to our customers.**Salary:** £42,000 - £55,000 per annum (dependent on experience)About the Role:You will work closely with our team to...
-
Revenue Finance Analyst
4 weeks ago
Theale, United Kingdom CV-Library Full timeRevenue Finance Analyst Permanent Reading/ Hybrid - 3 days per week onsite This role offers an opportunity to be part of a dynamic Property & Revenue Finance team within a leading telecom infrastructure company, dedicated to maintaining financial integrity and contributing to overall business success. The Revenue Assurance Analyst supports the Revenue...
-
Revenue Finance Analyst
4 weeks ago
Theale, United Kingdom Project People Full timeJob Description Revenue Finance Analyst Permanent Reading/Hybrid - 3 days per week onsite This role offers an opportunity to be part of a dynamic Property & Revenue Finance team within a leading telecom infrastructure company, dedicated to maintaining financial integrity and contributing to overall business success. The Revenue Assurance Analyst supports...
-
Finance Analyst
2 weeks ago
Theale, United Kingdom Marc Daniels Full timeThis role offers an opportunity to be part of a dynamic Property & Revenue Finance team within a leading telecom infrastructure company, dedicated to maintaining financial integrity and contributing to overall business success.The Revenue Assurance Analyst supports the Revenue Manager in managing aspects of the company's Property Revenues and Costs which are...
-
Finance Analyst
2 weeks ago
Theale, United Kingdom Marc Daniels Full timeThis role offers an opportunity to be part of a dynamic Property & Revenue Finance team within a leading telecom infrastructure company, dedicated to maintaining financial integrity and contributing to overall business success. The Revenue Assurance Analyst supports the Revenue Manager in managing aspects of the company's Property Revenues and Costs...
-
Finance Analyst
2 weeks ago
Theale, United Kingdom CV-Library Full timeThis role offers an opportunity to be part of a dynamic Property & Revenue Finance team within a leading telecom infrastructure company, dedicated to maintaining financial integrity and contributing to overall business success. The Revenue Assurance Analyst supports the Revenue Manager in managing aspects of the company's Property Revenues and Costs...
-
Support Analyst
3 days ago
Theale, UK, Wedmore, United Kingdom Bottomline Full timeTHE ROLE:The Support Analyst will work on a hybrid model with 2-3 days attendance in our Theale office and have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.HOW YOU WILL CONTRIBUTE:Analyse, understand, and reproduce...
-
Application Support Analyst
5 months ago
Theale, United Kingdom Bottomline Full timeWhy Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...
-
Revenue Assurance Analyst
2 days ago
Theale, United Kingdom Cornerstone Full timeCornerstone was established in 2012 as a joint venture between Vodafone and Telefonica to consolidate their mobile network infrastructure into a single grid, thereby enabling ongoing efficiencies in network design, build and operations. We are now the leading UK mobile infrastructure services provider with over 15,000 sites owned and operated in the UK, with...
-
Revenue Assurance Analyst
2 days ago
Theale, United Kingdom Cornerstone Full timeCornerstone was established in 2012 as a joint venture between Vodafone and Telefonica to consolidate their mobile network infrastructure into a single grid, thereby enabling ongoing efficiencies in network design, build and operations. We are now the leading UK mobile infrastructure services provider with over 15,000 sites owned and operated in the UK, with...
-
Revenue Assurance Specialist
2 days ago
Theale, United Kingdom Marc Daniels Full timeJob Summary:Marc Daniels is seeking an experienced Data Analyst to join our Property & Revenue Finance team. As a key member of the team, you will play a critical role in supporting the Revenue Manager in managing aspects of the company's Property Revenues and Costs.You will be responsible for developing and implementing revenue assurance processes to ensure...
-
Financial Modelling Expert for Strategic Growth
1 month ago
Theale, United Kingdom Olympus Recruitment Full timeOlympus Recruitment is seeking a highly skilled Financial Modelling Expert to join our team in Reading. As a commercial finance analyst, you will play a critical role in supporting strategic tenders and business expansion projects.Job Description:Key Responsibilities:Develop and maintain complex financial models to inform strategic decision-makingCollaborate...
-
Revenue Assurance Analyst
2 days ago
Theale, UK, Wedmore, United Kingdom Cornerstone Full timeCornerstone was established in 2012 as a joint venture between Vodafone and Telefonica to consolidate their mobile network infrastructure into a single grid, thereby enabling ongoing efficiencies in network design, build and operations. We are now the leading UK mobile infrastructure services provider with over 15,000 sites owned and operated in the UK, with...
-
Financial Insights Analyst
2 days ago
Theale, United Kingdom Cast UK Limited Full timeSucceed in Business Finance as a Junior Business PartnerCast UK Limited is looking for a highly skilled Junior Business Partner to join their team in Theale. In this challenging role, you will work closely with clients to provide expert commercial and financial support, driving business growth and success.The ideal candidate will have intermediate Excel...
-
Finance Business Partner
2 months ago
Theale, United Kingdom CV-Library Full timeFinance Business Partner Theale £Competitive Role Profile Cast UK have been instructed by one of our most established customers to recruit a Finance Business Partner for their operation in Theale. This is a key hire for the business as the Commercial Finance team is integral in maximising profitability. The role will be focused on supporting the...
-
Customer Service Expert
2 days ago
Theale, United Kingdom Bottomline Full timeJob Description:The Role:You will work in a hybrid model with 2-3 days attendance in our Theale office as a Support Analyst, troubleshooting technical issues, providing timely and accurate customer feedback, and contributing to the development of our software solutions and platforms.How You Will Contribute:Analyze, understand, and reproduce situations...